Show:
REGULATORY ERRORS
DIGITAL
PAYMENTS
MUSIC
POP CULTURE
100
This is the tool we use to help a customer get a zero balance.
What is the Pay-Off Calculator?
100
This is the app you can use to make a payment to your account.
What is the Capital One Mobile App?
100
This is how you access the account for a Third Party Payment.
What is Verification > Third Party Bypass > Pay by Phone?
100
This is the highest selling album of all time.
What is Michael Jackson's Thriller?
100
This man turned down playing Captain America twice before finally accepting the role.
Who is Chris Evans?
200
This is the first thing we must do whenever a new caller comes on the line.
What is reading the Inbound Call Recording Disclosure?
200
This is how long an e-mail has to be active on the account before it can be used for a one time pin for cash advance.
What is 30 Days?
200
This is what a payment applies to first on your account.
What is the Minimum Payment? Bonus: What is the full payment allocation?
200
This singer was originally known for playing the Disney character, Hannah Montanah.
Who is Miley Cyrus?
200
This yellow mouse like creature lead a group of monsters to an estimated worth of over 15 billion.
Who is Pikachu?
300
This is the areas of Regulation 137, that we can violate for not covering all three parts of a Cash Advance.
What are the Fees (which ever is greater), Interest (Fixed/Variable) and Grace Period?
300
This is the two types of users/card holders that can have an online/mobile account.
Who are the Primary and Spark Account Managers?
300
This is the timeframe an account must be open before releasing an OTB Hold on a payment.
What is as soon as the account opens?
300
This band released their first album in 1989, titled Bleach.
Who is Nirvana?
300
This TV show featured characters such as Rachel, Ross and Phoebe.
What is FRIENDS?
400
These are the four items we can use to verify a customer after we get their 16 Digit Card Number and First and Last Name.
What are the date of birth, last four of social security number, Mother's Maiden Name and/or Code Word?
400
These are the e-mails you can send to a customer.
What are Go Paperless, Request a Credit Line Increase, Make a Payment, Reset Your Password, Manage Autopay, Set an Alert, Mobile Servicing Download, View Account Summary, Online Servicing Enrollment?
400
These are the items you need to verify before calling Western Union to verify a payment.
What is the Western Union Quick Collect Money Transfer Control Number, the amount of payment and the sender's phone number?
400
This is the number of keys on a grand piano.
What is 88?
400
This book and movie franchise made a woman go from being on welfare to being the richest woman in the United Kingdom.
What is Harry Potter?
500
This is the requirement for taking a new check payment over the phone, we must verify it before adding an account in IRIS.
What is verifying if the customer is the authorized signer for that specific checking account. Verify ownership.
500
This is the self service option you would walk a customer through if they were unable to complete a CLIP online or over the IVR.
What is mobile? Bonus: Where in the mobile app would you locate the CLIP request?
500
This is the timeframe for an Automated Clearing House (ACH) payment refund.
What is up to 5 calendar days to process and 3 days to be refunded to the checking account after processing is completed?
500
This artist was the first person since Michael Jackson to have five number one hits on one album.
Who is Katy Perry?
500
This is the name of Captain Crunch's ship.
What is the SS Guppy?