Show:
Email/Online
Face to Face
Phone Customers
Bonus
Ten Tips
100
When emailing a customer an employee should never use this...
What is text speak?
100
When a customer first walks into a store what is the first thing an employee should do?
What is greet and smile.
100
What's the first thing an employee should do when they pick up a phone call?
What is introduce themself and their company.
100
Great customer service is aimed at customers...?
What is needs and wants.
100
What should an employee never __________ to a customer?
What is make a promise you can't keep.
200
A companies website should always be ____________.
What is easy to navigate.
200
Where should you touch your customers?
What is safe zones.
200
When a customer is yelling at you on the phone what should you do?
What is defuse the situation.
200
There are no traffic jams on ___________.
What is the extra mile.
200
Until proven otherwise always give the customer....
What is the benefit of the doubt.
300
What is the waiting time to returning emails?
What is as soon as possible.
300
How much eye contact should an employee keep with the customer?
What is enough to appear attentive but not make the customer uncomfortable.
300
When is putting customers on hold okay?
What is only when necessary.
300
It is always good to be ________ to have repeat customers.
What is helpful.
300
What should you do when you have multiple customers and tasks at the same time?
What is prioritize.
400
An easy two way communication tool for customers who have questions or issues is ....
What is the social media.
400
At the end of each interaction the employee should.....
What is thank the customer.
400
What voice tones will set customers off?
What is monotone, robotic, and sarcasm.
400
You should always try to be _________ instead of reactive.
What is proactive.
400
At the very least you should always be __________.
What is professional.
500
Social media should be a bridge gapping tool not a...
What is place to be intrusive or unwelcoming.
500
You never get a second chance to ____________.
What is make a first impression.
500
A sense of urgency over the phone should not be mistaken as ....
What is getting rid of the customer.
500
An important step often overlooked when dealing with customer is.....
What is follow-up.
500
Any chance you get always try and turn a customer into a _________.
What is a fan of the company.