AT&T
How many months will the customers AT&T installment plan last?
A. 24 months
B. 36 months
C. 18 months
B. 36 months
How many months will the customers Verizon installment plan last?
A. 36 months
B. 12 months
C. 24 months
A. 36 months
How many months will the customers installment plan last?
A. 24 months
B. 18. months
C. 36 months
A. 24 months
How many billing cycles does it take for the bill credits to be applied for all carriers?
A.Up to 1 billing cycle
B. Up to 2 billing cycles
C. Up to 3 billing cycles
C. Up to 3 billing cycles, customer will receive catch up credits once bill credit start
True or False: Damaged devices are accepted
False, damaged devices are not accepted
True or False: Damaged devices are accepted
True, damaged devices are accepted as long as it doesn't value at $0
Ex: Screen damage would typically be accepted as a trade in
True or False: Damaged devices are accepted
False, damaged devices are not accepted
If I want to pay off my phone early will I still receive the full credit value?
No, because you won't receive the remaining bill credits with the promotion value
Are AT&T Next Up customers eligible for this promotion?
No, only AT&T installment plans are eligible
Which is the oldest iPhone that qualifies for special carrier promotion through Verizon?
A. iPhone 8
B. iPhone SE 2nd Gen
C. iPhone 7
D. iPhone X
C. iPhone 7 is qualifies for the promotion
True or False: The Magenta Max plan is required to qualify for the highest promotion trade in value
False, both Magenta and Magenta Max qualify for the highest trade in promotion value
How do we assist customers who have ordered online using a carrier promotion and don't want to mail in their trade in?
A. They HAVE to mail in
B. Complete a previously purchased trade in
C. Carrier promotion can ONLY be done in store
B. Complete a previously purchased trade in
What is the trade in value for an iPhone XS with AT&T promotion when purchasing an iPhone 14 model?
A. Up to $800
B. Up to $600
C. Up to $400
D. Up to $350
D. Up to $350
Includes: iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, and SE 2nd Gen
Which is the oldest phone that qualifies for the $800 Verizon promotion when purchasing an iPhone 14 model?
A. iPhone 11
B. iPhone XS
C. iPhone X
D. iPhone XR
iPhone XR
Includes: iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
How much would you get for an iPhone XR trade in with a T-Mobile promotion?
A. $300
B. $350
C. $400
D. $440
C. $400
True or False: When purchasing in store the trade in must be completed on the same transaction
True, to take advantage of carrier promotions in store a customer MUST trade in their device at time of purchase
What is the oldest phone that qualifies for the $800 AT&T promotion when purchasing an iPhone 14 model?
A. iPhone 12
B. iPhone XS Max
C. iPhone 11 Pro
D. iPhone 11
B. iPhone XS Max
Includes: iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
If customer is on a Do More or Play More plan how much will they receive off their new iPhone 14 or above with a tier 1 trade in?
A. $800
B. $440
C. $400
D. $350
B. $440
Verizon customers will receive up to $800 (tier 1 trade in) off their newest iPhone 14 or above when they activate on a Get More or One Unlimited Plan.
If customer is on a Do More or Play More Plan they can receive up to $440 (tier 1 trade in) off their new iPhone 14 or above.
How much would you get for an iPhone X through T-Mobile promotion?
A. $200
B. $300
C. $350
D. $400
A. $200
What is Sprints carrier promotion?
A. Trade in XR or newer for up to $400 off with 24 months financing
B. Trade in XR or newer for up to $800 off with 36 months financing
C. Trade in XR or newer for $200 virtual pre-paid card in addition to trade in value
If you trade in an XR or newer you will receive a $200 virtual pre-paid card in addition to your trade in value once you submit your receipt to promotions.t-mobile.com
(Has to still be a Sprint affiliated customer through Ways To Buy)