Staff Roles
Scenarios
Role Ownership
Logistics
Troubleshoot
100

Monitor and manages student interview scores

What is Scorer

100

Student came to the wrong location for their interview. There interview is scheduled for tomorrow at a different location. (What do we do)?

What is work with the Rescheduler to see if they can be interviewed while they're present. 

100

Creates the in person tote bins

Who is the Committee Leads

100
Name of the folder that has all of the session documents

What is Sponsors

100

Student forgot to bring their id (What do we do)?

What is have a staff member vouch for the student with security to confirm they are a prospective Scholar

200

Manages the Zoom session, including breakout rooms, and co-host assignments

What is Tech Host

200

Student and Volunteers are having a hard time finding the in person location. (Who do they contact and where do they get the contact info)?

What is Committee Lead & Transportation Guide

200

Responsible for transporting the bins to and from the office

What is the Lead/Closer.

200

Must be completed by all staff nightly

What is All Staff Daily Debrief

200

Volunteer has lost wifi connection during an interview (What do we do)?

What is have the Tech host alert a floater to finish the interview and give the student more  

300

Makes sure students stay in the waiting room until their assigned time

What is Student Room Engagement

300

The digital scoring system goes down for the entire session. (What does the Scorer do to ensure no data is lost?)

What is Immediately pivot to paper rubrics and collect them manually

300

Responsible for leading the tour of the space with staff and venue point of contact

What is the Committee Lead

300

All staff, students, and volunteers must bring this to their in person session

What is identification

300

Student is in the waiting room and we cannot hear them (What do we do)?

What is have the student engagement staff ask the student to log out and back in, check their volume, or try using a different device

400

Manages two Zooms at once

What is Committee Lead

400

Tech host accidentally closes the main Zoom room for everyone. (Who is responsible for sending the emergency "Rejoin" link to all participants)? 3 roles

What is Volunteer/Student attendance Check In, Floater, and Committee Lead. 

400

Gives host access to staff in Zoom

What is Tech host

400

Name of the NSSD folder that staff should be using

What is Class of 2031 NSSD

400

I can't remember what time interviews start and end (What should I do)?

What is refer to the run of show found in the NSSD folder


500

Interview time keeper (3 roles)

What is Interview Room Manager, Volunteers, Lead/Closer

500

The Leads computer goes out during the session (Who now becomes the lead)?

What is Committee Lead or Floater

500

Introduces the Point of Contact to the Volunteers

What is Lead/Closer

500

Two places Zoom links are found

What is the Sponsors folder and the Calendar invite

500

Volunteer has left without submitting the last student's score 

What is have the committee lead or volunteer check in staff call them immediately