Competitors
What is Plooto's largest competitor with 146K+ customers in USA?
How do you pay for a client's subscription fee only and not transaction fees?
Menu > Client Settings > Select the client in question > Only check the box for "Bill client's subscription fee to accounting firm" and not for "Bill all other client fees to accounting firm"
When is ID verification prompted? Which user needs to complete ID verification?
ID verification is prompted ANYTIME a user is connecting a bank account, if it is that user's first time connecting a bank account.
Any user can complete ID verification so long as they are connecting a bank account.
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I am an accounting firm that accidentally signed up as a small-medium sized business. How can I switch my profile to an accounting firm so I can start adding clients?
Go to Client Settings and check the box for "This is an accounting firm"
Note: Must be an FCN in order to do this.
What is the default payment method for Plooto Network Contacts?
Mailed cheques
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I approach your booth at an event. How do you capture my attention?
Subjective - group will vote on best answer.
How can a client update the bank account information of their direct deposit contact?
Select the contact from the Contacts tab > Remove Account > Add new Payment Method
What are the 4 transaction limits clients should be aware of? (not including LCN)
- 1m for all domestic transfers (ACH, EMT, & checks) *can phone in and ask for bypass if wanting to do something larger
- International transfer limits depending on country/currency
- $25k for CRA payments
- $10k for all credit card receivables
How to split a bill payment into 2 payments to be made on 2 separate days but reconcile to the same original bill on the accounting software?
Simply import the bill from the accounting software and select the bill you want to proceed with. On the edit screen, change the amount and date to correspond to the first payment and begin processing this payment. On another day, repeat the process to correspond to the amount & date for the second payment.
What are the 3 limitations of QBD integration?
- Cannot import contacts from accounting software
- Does not import attachments from bills/invoices on QBD
- Cannot use Plooto Capture
Which of these competitors does not offer AP?
- Telpay
- Rotessa
- Truss
Rotessa
What are the limitations as an LCN?
$2,000 individual transaction limit
$10,000 overall spending limit
Domestic, electronic AP only
Only available during free trial
How can you tell which user uploaded a document to Plooto Capture, if done manually?
On the Capture tab, select the document in question and scroll to the bottom of the scan. It will detail who uploaded the document and when.
How to mass import receivable contacts?
Mass contact import is only for payables. However once a contact is in the system, you can use them for either payable or receivables.
If a client wants to mass import receivable contacts they can add them as an EMT contact and put "N/A" for the security question and answer. Alternatively, if they have the banking information they can add them in as a direct deposit contact, however we will still request their banking info upon a payment request.
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I am a client using QBD. I just created an outstanding bill on QBD and it is not showing up on Plooto. What do I need to do?
Update web-connector, then sync on Plooto.
Which of the following competitors is not available in USA?
- Bill
- Truss (previously MazumaGo)
- Telpay
Telpay
MazumaGo use to only be available in Canada, but now, as Truss, is also available in US.
What does a Plooto bill consist of?
Each bill from Plooto will include the monthly subscription fee for the following month (charged in advance), along with any transaction fees from the month prior.
Note: credit card receivable fees are not included in this bill and are instead withdrawn from the transaction itself.
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I am an accounting firm looking for discounts. What discounts do you offer for myself or my clients? What do I need to do to be eligible for the discounts for myself or my clients?
Free Grow Unlimited subscription on the Accounting Firm profile allowing them to transact unlimited AP/AR for free when they have 3+ clients on the Grow or Grow Unlimited plans.
10-20% off client's Grow or Grow Unlimited subscriptions when the subscription is billed to the Accounting Firm for 5+ clients.
How to make an approval tier for invoices themselves to be published via Plooto Capture?
Our approval tiers are only for payments themselves, not invoices. However for an approval-like process within Plooto Capture, you can have someone archive all the "ready" invoices that they want to submit for approval, and have the approver go through the "archived (ready)" documents and unarchive + publish the documents they approve of.
How do recurring receivables on Plooto reconcile on the accounting software?
Recurring receivables are created manually on Plooto, and thus must be manually reconciled on the accounting software.
Which of the following competitors does not offer AR?
- RBC Payedge
- Corpay
- Sparcpay
All of the above
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I have a business on Plooto that's subscription is cancelled. I want to re-activate the subscription, but I can't find the profile for this company. What do I need to do?
Menu > Switch Companies > Check off box for "Show Cancelled Subscriptions"
Can Canadian Plooto companies send payment requests to their customers in USA? How much would this cost on the Grow plan?
Yes. However, the currency will be in the currency of the destination.
Eg. If you send a $100 payment request with a designated CAD account to deposit the funds to, the request will be for $100 CAD. Therefore, the USA customer with a USD bank account will be charged the FX conversion amount ~$70 USD.
If you send a $100 payment request with a designated USD account (in Canada) to deposit the funds to, the request will be for $100 USD. Therefore, the USA customer with a USD bank account will be charged $100 USD (no conversion needed).
In either case, this is a cross-border (international) payment and will incur a $9.99 transaction fee.
How to change the payment method for a Plooto Network contact?
You can't directly edit a Plooto Network payee's payment method. To change the payment method you'd need to delete them as a contact and manually add them as a contact again with a different payment method selected.
*Tip: All manually entered Canadian Mailed Cheque contacts (this payment method is selected upon initially adding this contact) are considered Plooto Network contacts.
How can a Canadian company connect a USD bank account from a bank located in the US?
Must open a 2nd profile on Plooto - a US entity with the same company name but using the US Bank's State and zip code for address. Connect US bank account to this US entity profile.