Partner Development
What are the 3 learning styles?
Visual
Audio
Kinesthetic
What day does the SPA tool (typically) update?
Wednesdays
Why do we use paint markers to mark milk vs sharpies?
to reduce fading and increase visibility.
What is Step 1 of the Trainer Steps to Excellence?
Prepare & Teach
What year was Starbucks founded?
1971
How many hours are available for the SM Trainer to use over 5 weeks while training an MIT?
45
How many hours should a MIT work on a Holiday week?
32
In the PAR Builder, what is the phrase that means "Days from order to receive + Days from first receive to second receive" equal?
Order cycle time
What are the 5 Operational Dimensions of Steps to Excellence used by all partners?
Staffing & Scheduling
Teaching & Training
Chanel Operations & Deployment
Sales & Inventory
Store Systems & Safety
What are our 5 values?
Craft
Results
Courage
Belonging
Joy
What are the 4 steps in the teaching model?
Prepare
Present
Practice
Follow-Up
What does STAR stand for?
Situation
Task
Action
Result
How many days are needed to review and approve a extra large customer custom order?
3 days
What are the 7 aspects of the Cycle Task List?
Maintain Food Case
Maintain RTD&E Display
Empty One Garbage
Clean Small Load of Dishes
Spot Clean Front Door
Check Café
Spot Clean Restrooms
With every cup, with every conversation, with every community, we nurture the limitless possibilities of human connection.
What are the 5 key elements in the Change Equation?
Vision
Skills
Benefits
Resources
Support
What is the last section of the Scheduling System Check?
Current schedule is meeting customer demand
What percentage of time, on average, does Custom List Editor save on completing an inventory count?
50%
What are the 9 System Checks?
1. Drive Thru
2. Staffing
3. Scheduling
4. MOP
5. Training
6. Inventory
7. Cash Handling
8. Clean, Safe, and Ready
9. Store Safety
What are the three main Q3 Priorities?
Build Great Schedules
Drive Transaction Growth
Merchant Mindset