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How do we test white thermometers?
In an ice bath, if calibrated it will read 30oF-34oF
Never
When should you activate gift cards over the phone?
2 points
How many points do I get if I call off > 24 hours notice for my shift or clocks in 16 minutes or more later than their scheduled shift start time?
What do we do for each thermometer if it doesn't temp correctly?
Throw away (white thermometer)
Calibrate (SBC thermometer)
Log a Work Order (probe thermometer)
Hang up and call store solutions
What do you do when you feel like the person on the other end of the phone is trying to scam you?
What happens if I cover at least 4 hours of a shift if someone calls out?
What are three questions that QA will ask salespeople and what are the answers?
Quick Thaw Methods
Handwashing Procedures
Bodily Fluids
Health Reporting Policy
Temps
Toilet paper, paper towels, hand soap, seat liners, baby changing station liners, air fresheners present and in the holder
What are the expectations for restrooms?
This person will never get mad at you for telling them you are going to hang up and call store solutions to make sure the call is legit
What is a real store solutions representative?
No points/points removed
What happens if I get my shift covered?
What are 5 symptoms of an allergic reaction?
Death, hives, rash, trouble breathing, sense of impending doom, diarrhea, stomach ache, etc.
Door glass clean, vestibules vacuumed and maintained, window ledges clean
What are entryway standards?
"Can you enter these numbers into POS for me so we can make sure it's working properly?"
What is a method scammers use to get us to activate gift cards?
11 points
What happens if I don't call out for my shift to a member of management and don't show up?
Name all 9 food allergens
*BONUS* What three items in MTO contain sesame in some form?
Peanuts, tree nuts, fish, shellfish, soy, wheat, eggs, milk, sesame.
Everything bagels, flatbread, teriyaki sauce
Name tag on, proper uniform shirt on, in the correct pants and shoes, hair restrained (if applicable), headsets being worn and used
What are employee appearance standards?
This person will always ask to speak to the MOD
What is a real store solutions representative?
33
What is the number of points when my attendance goes to review for possible termination?