Core Values
How many core values do we have and what are they?
Compassion, respect, honestly, win win and game-time
What does DST stand for and who are they?
Dental Success Today and they are our consultants for the office. Kevin, Scott and Meagan are who we talk to for guidance/questions.
What do you do when a provider wants to add a procedure to an appointment?
Let front desk know, then front desk will get a financial cost BEFORE you do added said procedure.
What considers someone a react?
What is out office daily goal for pending, production and collections?
10,000
what core value would be displayed when we do same day for patient and why?
Compassion- getting patient out of pain
Win win- helping out production and collections
What does SRP stand for and why do we do them?
Scaling and Root Planning, when someone has deep pockets and bacteria in them causing bone loss AKA Periodontal disease.
How far out do you schedule an implant and why?
2 weeks out preferably to make sure clinical has the parts, after you schedule the implant notify Kat or Mallory by Via Email to let them know.
Explain what out of network means.
When we take insurance BUT do not participate with the insurance fees.
Why do we focus so much on pending?
Pending is our future, with out it we have no schedule therefore no collections, therefore no job.
What core value is not displayed when you have a personal conversation in a common area?
Compassion, respect, game time, win win
What is a focus appointment and what information do you need?
Emergency or limited exam focussing on one area. where is the tooth bothering them? is it hot cold sens? is the tooth broken/ cracked? when did the pain starts? Are they taking anything for pain? Is it keeping you up at night and is there swelling?
What do you do what a patient notifies you that they have new ins.?
Gather all the necessary info, take the old insurance out of the family file. Giver new insurance to Kalene or Nicky. DO NOT PUT INS IN THE FAMILY FILE WITH OUT VERIFYING THE INS. PLEASE
Route board. Where is it? what is it used for?
Next to the hallway by the break room. Guides the doctors so they know where they are needed to go.
Why do we use IM's?
To efficiently communicate between teams clearly.
What core value is not displayed when you are on your phone in the morning meeting?
respect, game time, compassion
Who and when and how are conformations done?
Dentrix hub does 8 days before the appointment if not confirmed by phone call, 3 days is a text 2 days is a phone call and 1 day is a text and email if not confirmed. They get a text 4 hours prior as well. The day before the admin team will make calls to those not confirmed as well.
What do you do when you have an issue?
Go to the person you have an issue with or if you are not comfortable go to any of the leaders.
What does the HIPAA law cover?
Protects personal health information from being shared to public.
How do we notify the doctor when he is needed somewhere else?
Available assistant will write the op number and what is needed on a sticky note and put it on the lower right monitor in the op room he is in. Then say Hey I am just leaving this note is there anything I can give you.
What core value is displayed when we work together as a team?
compassion
game time
respect
honestly
win win
Who are our leaders and what are their job titles?
Jessica- OM
Nicky- Admin Leader
Karl- AR Manager and Hyg leader
Mallory -Clinical leader
Kat -Clinical backup leader
How do you check in a patient?
Greet the patient, check and see if they have any paperwork needed to be completed( by Karen) Tell the patient we will let them know they are here, then turn their status blue or green if ready and IM that the patient is either here doing and update or here and ready.
What is out sloagan?
create healthy smiles through fun and laughter.
When there is 2 people labeled on an appointment what does that mean?
We are training someone and BOTH people should be in that op room at all times with the patient.