Chapter 1
Known as the tertiary sector
What are jobs in public administration, personal and business services, finance, trade, public utilities and transportation/communication?
Unintentional discrimination is also knows as this.
What is systemic discrimination?
A positive fulfilling work-related state of mind characterized by vigor, dedication, and absorption, grounded in the emotional and intellectual connection of employees to their work is known as this.
What is employee engagement?
Ongoing interactions between labour unions and management in organizations is known as this.
That is labour-management relations?
Formal approval by secret-ballot vote of the bargaining unit members of the agreement negotiated between union and management is known as this.
What is ratification?
External environmental influence on HRM which include changes to workforce composition
What are Labour market issues?
Workforce characteristics such as race, gender, age, marital status, religion, family status is knows as this.
What are demographic factors?
Employee-initiated termination of employment such as quits, retirement, or resignation is known as this.
What is voluntary turnover?
Known as negotiations between a union and an employer to arrive at a mutually acceptable collective agreement.
What is collective bargaining?
Unwelcome behaviour that demeans, humiliates or embarrasses a person that a reasonable person should have known would be unwelcome is known as this.
What is harassment?
These are HR items that vary from one province to another - (looking for 3 responses)
What are minimum wage, overtime pay requirements, and vacation entitlements?
To be treated differently at work on the basis of any of the prohibited grounds is known as this.
What is intentional discrimination?
These are two of the four identified components associated with turnover costs according to the textbook.
What are separation, vacancy, replacement, and training?
There are six types of union security arrangements in Canada and this one is one where all members pay union dues but are able to choose if they join the union or not.
What is the Rand formula?
a written allegation of a contract violation filled by an individual bargaining unit member, the union, or management is knows as this.
What is a grievance?
The emergence of a single global market for most products and services which is also an environmental influence on HRM.
What is globalization?
Discrimination that is embedded in the policies and practices that appear neutral on the surface and are implemented impartially but have an adverse impact on specific groups of people for reasons that are not job related or required for the safe and efficient operation of the business.
What is unintentional discrimination?
The temporary or permanent withdrawal of employment to workers for economic or business reasons is knows as this.
What is a layoff?
Known as a card signed by an employee that indicates the person's willingness to have the union act as their representative for purposes of collective bargaining.
What is an authorization card?
An alternative mechanism for certification used in situations in which there is evidence of violations of fair labour practices early in the organizing campaign is known as this.
What is a pre-hearing vote?
This is the definition of Human Resources Management
What is the management of people/employees in organizations to drive successful organizational performance and achievement of the organization's strategic goals?
BFOR stands for this
What is a bona fide occupational requirement (BFOR)?
Known as counselling provided to employees some months or even years before retirement, which covers such matters as benefits advice and second careers.
What is preretirement counselling?
What is decertification?
3 major ways HRM has changed due to technology are these.
What are decreased transactional activities, increased customer focus, and increased delivery of strategic initiatives?