Notes on the account or Member Incident Report
A member tries to workout in flip flops but kindly puts on gym shoes instead when asked.
What is a note on the account?
Address and Contact Information can be updated under this Tab in Paycom
What is the Information tab?
These folks receive an offer letter once the decision is made to hire them.
Who is everyone?
You CANNOT hire someone without a written offer letter.
Under the ADA, this is a modification or adjustment to a job, work environment, or the way things are usually done that allows an individual with a disability to apply for a job, perform essential job functions, or enjoy equal access to benefits.
What is an accommodation?
True or False : Pinnacle Fit Clubs has some of the best operational leaders.
What is true?
We here on the HR team are honored to partner with and support you.
A member threatens an employee, telling them they will "whoop their ***".
What is a member incident report?
An employer must complete Section 2 of the I9 form within how many days of hire?
What is 3?
True or False: Candidates in line for a promotion do not need to apply for a promotional role.
What is false?
Anyone looking to leave their current position and move to another one within the company needs to apply.
Stop right there. (Said with kindness and empathy) I really appreciate you feeling comfortable enough to share with me, and I want to make sure you get the right support. That said, to protect your privacy and make sure everything is handled properly, it's best that any medical or health-related information goes directly through HR. They’re trained to help with these kinds of situations and can walk you through your options. You can best reach HR through the Ask Here portal in Paycom. Do you know how to access it or would you like me to show you?”
What is the manager script for ADA and leave conversations?
After you have directed your employee to submit their ADA or LOA request to HR via Ask HERE you as the manager must do this.
What is follow up with HR a few days after to ensure the employee actually reached out?
A member faints while working out. The member is fine afterwards and declines the offer of professional medical attention.
What is a member incident report?
Also, if a member loses consciousness paramedics must be contacted.
Open Enrollment for the 2026 calendar year ends on this date
What is Friday, October 31, 2025?
A background check is done after this
What is a signed offer letter?
These parties will determine what is considered "reasonable" in a reasonable accommodation
Who are HR and Operations Leaders?
True or False: As a GM, you can demote your AGM to an MSR position if they are not meeting company standards.
What is false?
Demotions require a conversation AND approval from your DM, RM, RVP, and HR before taking any action.
A member brings in their own dumbbells and tries to use them in the 360 room. They are approached by an MSR and advised that outside equipment is not allowed. They politely thank the MSR for letting them know and exit to go put the dumbbells in their car.
What is a note on the account?
True or False: Certain expired I9 documents are acceptable if an employee also provides proof of receipt of document renewal.
What is true?
These candidates have a guaranteed interview
What are internal candidates?
True or false: Accommodations can apply to everyone.
What is false?
Accommodations are for individuals with a disability - temporary or permanent.
Navigating Resources on Ops SharePoint – One Source of Truth, Paycom: A Manager’s View, Successful Talent Acquisition, & Paycom Dashboards
What are the new management trainings: micro -learnings?
A member gets into a fight with another member. They are clearly heard using profanity and a racial slur during the escalating argument.
What is a member incident report?
Who is available to answer specific benefit enrollment questions employees may have during open enrollment?
Who are the Benefit Educators?
There is a link in the benefit guide for employees to set up a Q &A appointment.
A promotional PAF is processed after these two things
What is a signed offer letter and a cleared background check?
True or False: An individual with a disability, must request the accommodation for the employer to be obligated to provide one.
What is false?
Generally this is true. However, employers cannot ignore clear signs that an employee may need help due to a disability, even if the employee has not made an explicit request.
Reduced duties, hours, or pay.
What are 3 things affected by a demotion?