Time Off - Cancellations
What is a cancellation?
Anytime you are unable to attend your scheduled session, it is considered a cancellation.
Can you wear a hoodie or crew neck over work shirt?
No, your ACE company shirt should always have a visible logo.
You can wear a hoodie under your work shirt.
What is the points system?
It is ACE's disciplinary infraction system. This system aims to promote accountability and ensure that everyone has the opportunity to improve and succeed. We believe that clear guidelines will help us maintain the high standards we set as a team.
Is it appropriate to discuss client care information in common areas with fellow staff members?
No. Communications, detailing client care or PI information should only be conducted in private settings; where conversations cannot be overheard.
Where is the employee resource space?
In Motivosity
When is the time off blackout period?
The entire month of December is a black out period for time off request. If you need a reasonable accommodation, please connect with HR.
Are yoga pants appropriate pants for work?
No. Spandex wear is not allowed which includes yoga pants or leggings.
True or False: "It's okay to be late as long as I follow the proper procedure."
False: Reoccurring absences or tardies can result in infraction points. We appreciate you following the proper procedure, but attendance is very important. It is the expectation of all employees to start and stop their sessions at their scheduled times.
What is wrong with this scenario?
"I left my iPad at home so I will just record paper data and take it home to finish my session note"
Paper data can contain client information and treatment plan details. Things like this should NEVER leave the clinic and when paper data is collected, it should be disposed of properly in the designated shred area.
When are notes expected to be done?
Before you leave for the day unless otherwise directed by management.
What is the time off/cancellation procedure?
- Input your time off in on TriNet, 2 weeks in advance
- Let your Manager or Site Director aware
- Message the main line 910-295-2609
True or False: If I don't like something someone said, it is perfectly fine to express myself, on the clinic floor.
False. You are always encouraged to express yourself, but time and place is KEY. If you disagree with someone it is best to step away from the clinical floor to discuss any differences.
True or False: If you receive any points, they will be on your personal employee record the duration of your employment.
False: If you receive any points but do not get any additional points in the following quarter then the original points accumulated will fall off. "All disciplinary actions will be reviewed and reset quarterly, meaning that every three months, verbal and written warnings will be evaluated and potentially eliminated."
Is it okay to take a photo of your client, as long as it is on a company issued device?
No, technicians should NOT take any photos of clients, regardless of the device used. If we are having an event or spirit week, members of management will be responsible for photo taking.
What is the best way to request additional support?
Always reach out to your clinical site director for on-site support and lean on the case supervisor (BCBA) for clinical support.
Can you request more than 5 days of time off, at any time?
Yes, but these requests should always be directed to HR. Any time off that will exceed 5 days will need special approval. All time off requests need to be submitted at least 2-weeks in advance for review.
Can you share personal opinions with parents regarding their behavior?
No, any and all parental communications will come from the clinical site director, supervisor or program manager. Staff members should express any concerns to them, and they will follow up.
True or False: I can only receive points or disciplinary for what is listed on the infractions point system list.
False: The Autism Center for Enrichment reserves the right to discipline an employee at any time for inappropriate conduct or behavior, whether such conduct is referenced or mentioned in this infractions policy.
What is wrong with this scenario?
"Hey Becky, I saw your old client the other day, after-work, at Walmart. I couldn't help but speak. He seems like he is progressing so well."
It is nice the employee recognized the client but remember this is a violation of HIPAA. The employee is openly disclosing she knows the client from an ABA company by speaking.
What is this an example of?
"I don't have to listen to her since she is not the supervisor on the case"
This is an example of insubordination and can result in infractions points. Regardless if they are on the case or not, all employees are expected to follow any instruction given from any member of management.
"How soon do I need text the main line for a cancellation?"
24 hours in advance is ideal but if it is for a same day cancellation, then please make sure you text the main line by 7 am.
What is this an example of? "I don't know them like that, so I didn't ask them to join our luncheon"
Exclusion. This is the perfect example of exclusion which sometimes leads to bullying.
What is the range of points for termination?
24+ points will put the employee at risk of termination. Serious instances of rule violations, improper conduct or unsatisfactory job performance will be grounds for immediate termination.
True or False: It is perfectly fine for a former technician and current technician to discuss a client's care, outside of work.
False. It does not matter whether it is in work or outside or work, no client care details should be discussed with any technician that is not ACTIVELY on the case.
What is the expected response time when emailing HR?
All emails are worked in the order received and please allow 24-48 hours for response time. If you have an urgent request please reach out by phone: 910-295-2609 ext. 413 or 512