chapter 5
T/F One reason why companies shouldn't hire people over 65 is that they get tired quickly.
False!
A test that measure what we want it to measure is called _______________
valid
________ means having a person learn a job by actually doing it.
A) Social learning B) Role plays
C) Behavior modeling D) On-the-job training
D) On-the-job training
Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?
A) team appraisal B) committee rating
C) 360-degree feedback D) upward feedback
C) 360-degree feedback
T/F A virtual job fair refers to a setting where job interviews are conducted via texting.
False
A test that is consistent over time is called __________
reliable
Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?
A) banker B) chef
C) electrician D) dental hygienist
A) banker
A system that uses computer technology to monitor employees' rate, accuracy and time spent working online is called_____________
Electronic Performance Monitoring
The process of determining how to fill top executive positions at a firm is known as ________.
succession planning
T/F Candidates who make an initial bad impression on an interviewer are typically able to reverse the situation if they close the interview in a strong manner.
False
What does the E in the ADDIE model of Training and Development stand for?
Evaluate
A performance evaluation system that splits employees into top 20%, middle 70% and bottom 10% is called _______________
a forced ranking (distribution) system
When morale of the organization is low, you should be cautious in using ______________________as a recruiting source.
employee referrals
T/F To make sure the company selects "the best of the best" and to avoid negligent hiring, it should conduct criminal background and credit history checks on all candidates.
False!
A primary reason for early turnover is an ineffective orientation program.
True
What are the three factors in the performance equation?
Motivation, Ability, and Situational Constraints
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $100,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
40 salespeople
Interviews that ask all candidates the same questions and in the same order are called__________
structured
Coca Cola employees can take a training course right from the company website. This section of the website that offers online courses to employees is called a ____________
learning portal
Which appraisal method lists examples of good and bad performance, and assigns scale points to each?
BARS (behaviorally anchored rating scale)