Show:
Coaching & Training
Discipline & Investigations
Attendance & Leaves
Recruiting & Hiring
Miscellaneous
100
A time when supervisors meet with individual staff members to discuss the work, clarify expectations and give feedback.
What is one-on-one supervisory meetings?
100
A conversation conducted in a private setting with staff regarding issues or concerns that need correction or improvement.
What is feedback?
100
When an employee does not work their full regular work schedule, but does not have available PTO or any other paid leave options available. This is an exception to policy and warrants progressive discipline.
What is Unpaid Time?
100
The name of the HR staff member who posts open positions, advertises job openings, and assists supervisors with the recruiting process.
What is Cristin Applegate?
100
Give me the term that matches this definition.
What is supporting people to perform at their highest level?
200
A pre-scheduled time, with a pre-set agenda, for a group to discuss issues & concerns that impact everyone in the group, to celebrate achievements and to share information that supervisor and managers have received from agency directors.
What a team meeting?
200
A conversation conducted in private, after the supervisor has done an assessment or investigation and determined that a low-level infraction has occurred. The conversation is followed up by an email and reported to HR.
What is a verbal warning?
200
A term or category describing staff for whom there is no legal requirement to give additional pay, whether they work 37.5 hours, 50 hours, or 80 hours each week.
What is Exempt?
200
A 30 calendar day period after salaried staff submit a resignation, where they work their regular work schedule and do not take any elective PTO. This qualifies them to receive up to 75 hours of PTO cashed out after leaving DESC.
What is a minimum notice period?
200
The location for official documents regarding staff employment, including copies of performance evaluations, job descriptions, pay changes and hiring materials. Nothing goes to this location unless the staff member has already seen it.
What is an employee personnel file?
300
The period used to determine if an employee has the necessary skills, attitudes and motivation to do the work expected.
What is the probationary period?
300
A formal process involving two supervisors or a supervisor and HR, to look into concerns that have been reported by staff, clients, or other interested parties?
What is an investigation?
300
The name for up to 455 hours (12 weeks) of leave available to every employee, each calendar year, as long as the employee has worked for DESC for 12 months and at least 1,250 hours. It may be used for 12 consecutive weeks, or taken intermittently 1 hour at a time over the course of the year.
What is FMLA leave?
300
Supervisors must review this prior to entering a hiring recommendation for a current or former DESC employee.
What is the employee personnel file?
300
A database / software where supervisor's can find information on staff members credential expiration date, training history, current step and information on emergency contacts.
What is EWS?
400
Informal feedback and guidance discussed with employees during one-on-one supervision or while staff is actively engaged in work responsibilities.
What is coaching?
400
An employment status that must be approved by a senior director and reported to HR, utilized when a concern that could potentially have a serious safety impact is reported about a staff member.
What is administrative leave?
400
The first, most basic responsibility of supervisors at DESC?
What is approving staff timesheets before the payroll deadline?
400
External hires (anyone that is not a current, active, DESC employee) must complete this part of the application process prior to receiving a formal offer of employment. Most candidates should complete this step prior to an interview.
What is the disclosure statement?
400
The location for informal notes about members of your team, a log of one-on-one meetings with notes about topics discussed, and other information that you may need to reference.
What is the supervision file?
500
A formal setting for large or small groups with a pre-planned curriculum that may be for specific job tasks or provide more general information & guidelines.
What is training?
500
A document developed after post-probationary staff have received an unsatisfactory performance evaluation, to give them an opportunity to develop satisfactory performance within 30 days. This document is developed with feedback from senior managers and human resources staff.
What is a corrective action plan?
500
The two actions a supervisor must take when their employee says they cannot complete an essential work responsibility due to a bad back, because they have fragrance sensitivities or because it causes them headaches.
What is 1. accommodate the employee temporarily and 2. contact HR?
500
Successful hires at DESC need what % of soft skills (excellent communication skills, perseverence, patience, de-escalation, compassion, etc.) vs. hard skills (a particular degree, having done the same work in the past at another organization, experience with similar software or technical tasks).
What is 70% soft skills & 30% hard skills?
500
Documentation on policies, procedures and best practices for supervisors at DESC.
What is the Supervisor Handbook?