The ER Files
All new leaders, manager level and above, are welcomed and guided through the Leadership Pocketbook by this department.
What is Team Member Connect?
After a team member misses several shifts due to a medical emergency, including days with no outreach, this is the department a leader must contact to explore protecting the time.
What is LOA?
When a team member’s reporting structure needs to be updated, such as assigning them to a new leader or making departmental changes like pay codes in UKG, this person is responsible for making the update.
What is their current leader?
A team member recently got married. What can you do for them?
What is submit a Life Milestone Moment nomination in UKG?
A team member has questions about HICV company benefits. This resource is available around the clock at team members’ convenience.
What is Your Benefits Destination?
A team member arrives to work smelling like marijuana. The leader must first assess for signs of impairment before taking action; if no behavioral indicators are present, the concern should be addressed under this policy.
What is the Dress Code/Uniform Policy?
When a team member asks for a stool to sit at the front desk due to a medical need, the leader should recognize this as this type of request.
What is an Accommodation/ADA?
A team member needs to access company apps, such as UKG, Policy Portal, IT Freshservice Portal, myAcademy, KnowBe4, etc. These can be accessed by what system?
What is OKTA?
TM comes to you and says they strained their back lifting but feel fine. What do you do?
Complete an incident report and inform Work Comp
A team member advises their paycheck is short hours. The concern should be addressed by what Process?
What is Payroll Problem Resolution Process?
A team member misses their shift but answers when the leader calls and reports they won’t be coming in. This is classified as this type of absence.
What is a call out?
When a new hire asks when they can enroll in benefits, what is the timeframe they can elect for benefits
What is within their first 90 days?
Name two travel perks that team members are eligible at HICV.
What is IHG One Pass? What is Club Go?