WFM
Where can your schedule?
Aspect
What is Know before you go?
To prevent the spread of COVID-19 and reduce the potential risk of exposure to you, your colleagues and our customers, we request that you complete this questionnaire.
How many days do you have to enroll in benefits as a new hire?
30 Days
How many personal hours do you get per year? Do these hours rollover into the following year?
1/1- 3/31 = 32 hours
4/1- 6/30= 24 hours
7/1- 9/30= 16 hours
10/1- 12/31=8 hours
No, personal hours do not rollover
How often do you get paid?
Biweekly
What is your username and password when calling out?
PSID
Where is it required to wear a face covering?
If you are not fully vaccinated, or choose not to provide Charter with your vaccination information, you must wear a face covering in our workplace and in the field from the time you enter your building until the time you arrive at your cubicle/work station, where you will be socially distanced from others.
Charter employees who are fully vaccinated may work in Charter offices or in the field without wearing a face covering.
When are your benefits effective?
The 1st of the month following your date of hire.
How many paid Holidays do you get each year?
7 Paid Holidays
New Year's day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor day
Thanksgiving Day
Christmas Day
What is the BAT line number?
407-215-8500
Do we have a point/tally system when reporting absences?
No
How far should you be social distancing?
To practice social or physical distancing, stay at least 6 feet a part.
What percentage does Charter match for your 401K?
6%
Where can you find the Employee Handbook?
Panorama
What is our employee recognition platform called and where is it located?
Spark and Panorama
How many days can you miss within your first 90 days of employment?
ZERO
What are good ways to practice clean workspace and good hygiene?
Wiping down your workspace
Washing your hands and using hand sanitizer
Following proper cough and sneeze etiquette
How long do you have to be employed with the company to be fully vested?
3 Years
How many states are in Charter's service area?
41
How many weeks are there of training?
6 weeks
3 weeks and 3 days in classroom
2 weeks and 2 days PT
What is the WFM call out number?
1-844-810-7373
What doors can you enter through and what doors can you exit through?
Enter: Door 5- by HR
Door 2- Front Entrance
Exit: Door 4- Northside Call center
Door 6- Southside Call center
How many medical plans do we have? Can you name them?
3
Healthy Select- HRA- Higher
Healthy Choice- HSA- Medium
Healthy Advantage- HRA- Lower
Name 2 of the Keys to Success.
S “Shout Out”
P “Powerful Performance”
E Excellent Work
C Consistent Progress
T Terrific News
R Rave Reviews
U Ultimate Achiever
M Metrics Mastered
Name all 9 HR team members.
Angie, Chrissy, Shira, Amanda, Avery, Jenna, Jerry, Ky, and Sara