HRB History
The founders of H&R Block
Who are Henry and Richard Bloch?
DIY
What is Do-It-Yourself?
This agent supports both online and software clients.
What is a DIY Blended agent?
This version of Salesforce is used during training.
What is Sandbox?
This button in Salesforce is never used.
What is Rapid Close?
The year H&R Block was founded.
What is 1955?
HRB
What is H&R Block?
The main tool used for helping clients resolve their issues.
What is Salesforce?
The recommended browser for all course content and tools.
What is Google Chrome?
The three ways to file with H&R Block.
What are File with a Tax Professional, Tax Software, and File Online?
The company has its headquarters in this city.
What is Kansas City, MO?
SSO
What is Single Sign-On?
This tool is used for taking exams.
What is ProProfs?
Additional support for Online DIY Clients.
What are Expert Help Chat and Tax Pro Review?
H&R Block's tax software products.
What are Basic, Deluxe+State, Premium, and Premium+Business?
The company has offices in this number of U.S. states.
What is 50?
WIM$
What is Where Is My Money?
The two exams used to make up our overall class score.
What are the Midterm and Final exams?
Other optional services from HRB.
What are Tax Services, Financial Services, and Small Business Services?
They help HRB employees with payroll and benefits assistance.
What is the People Center?
H&R Block specializes in this.
What is income tax return preparation?
RAP
What is the Revenue Admin Portal?
The overall score needed to pass this class.
What is 80%?
Two Do-It-Yourself products offered by HRB.
What are Online and Software?
Our company values.
What are Putting people and their refunds first?