HRB Tier 2

HRB KNOWLEDGE

100

WE ARE THE FOUNDERS OF H&R BLOCK 

WHO IS HENRY AND RICHARD BLOCH

200

I AM THE CURRENT CEO OF H&R BLOCK

WHO IS JEFF JONES

300

IN THIS CITY AND STATE H&R BLOCK WAS FOUNDED AND INCORPORATED 

WHAT IS KANSAS CITY, MISSOURI

400

THIS IS H&R BLOCK'S PRIDE COLOR

WHAT IS GREEN

500

H&R BLOCK HEADQUARTERS IS LOCATED IN THIS CITY

WHAT IS KANSAS CITY

HRB PRODUCTS

100

H&R BLOCK IS SO AWESOME THEY COMPLETED MY RETURN UP FRONT AND ALLOW MY FEES TO COME OUT OF MY REFUND

WHAT IS REFUND TRANSFER

200

I MONITOR YOUR PERSONAL DATA SUCH AS SSN, CREDIT CARDS, EMAILS, ADDRESS TO MAKE SURE YOUR IDENTITY IS STAYING SECURE

WHAT IS TAX IDENTITY SHIELD

300

I AM GIVEN OUT IN THE OFFICE WHEN CLIENTS DO NOT ALREADY HAVE A BANK ACCOUNT TO RECIEVE THEIR REFUND BUT WOULD LIKE IT DIRECT DEPOSITED 

WHAT IS EMERALD CARD

400

I PROTECT YOUR RETURN IF THERE ARE ANY ERRORS MADE HRB WILL COVER UP TO $6,000

WHAT IS PEACE OF MIND

500

I AM AVAILABLE NOVEMBER - JANUARY

WHAT IS EMERALD ADVANCE

T2 TOOLS

100

I CAN NOT LOG INTO MY MYBLOCK ACCOUNT

WHAT IS OLAT

200

I FILED MORE THEN 21 DAYS AGO BUT HAVENT RECIEVED ANYTHING

WHAT IS

WIMS

OPS

300

I WOULD LIKE TO BE REMOVED FROM ANY FUTURE PROMOTIONS, MAIL, ETC.

WHAT IS CLIENT SUPPRESSION OR AKA (OPT OUT TOOL)

400

I HAVE BEEN WAITING 2 MONTHS FOR A TAX PREP REFUND FROM THE OFFICE 

WHAT IS TRS

500

I WAS CHARGED TWICE IN THE OFFICE 

WHAT IS FIN

WHAT ARTICLE

100

I WENT INTO THE LOCATION ON JAMES STREET TO FILE MY TAXES WITH A SEASONED TAX PRO BUT NOW IM RECIEVING LETTERS FROM THE IRS THERE ARE ERRORS AND I OWE $23,000 

WHAT IS Client Received an IRS or State Letter 

200

I RECIEVED A DARK WEB ALERT

WHAT IS Tax Identity Shield TIS Email Alerts 

300

HRB IS STATING I HAVE A DEBT FOR A YEAR I PAID THIS IS INVALID

WHAT IS TAX PREP DEBT 

400

MY PEACE OF CLAIM HAS BEEN PENDING FOR 3 MONTHS AND I HAVENT HEARD ANYTHING 

WHAT IS Checking a Peace of Mind POM Claim Status 

500

I REFERRED 3 PEOPLE BUT HAVENT RECIEVED ANYTHING 

WHAT IS Send a Friend Referral Information 

ASSIST OR TRANSFER/WHERE OR NEITHER/THEN WHAT

100

I AM TRYING TO VIEW MY 2021 TAX RETURN THAT I FILED USING TAX PRO REVIEW 

TRANSFER / DIY

200

I TOOK MY SON TO FILE HIS TAXES IN THE OFFICE AND NOW HE RECIEVED A LETTER I HANDLE ALL HIS IMPORTANT BUSINESS AS HE IS ONLY 18

WHAT IS NEITHER 

ADVISE THE CLIENT WILL NEED TO VERIFY THEMSELVES REMAIN PRESENT AND GIVE PERMISSION TO SPEAK WITH HIS MOTHER

300

I RECIEVED AN EMAIL ALERT MY NAME AND SSN WAS USED AT AN UNFAMILIAR ADDRESS

TRANSFER CREDIT SPECIALIST

400

I CAN NOT SEE MY 2021 TAX RETURN THAT I FILED IN THE OFFICE 

ASSIST

500

I AM TRYING TO ACCESS MY RETURN I FILED USING APPROVE ONLINE

ASSIST