CCC Tasks
The main task for the CCC team members when setting these customers up on the new platform.
What is an HRC account via a link?
The tab you should default to upon logging in.
What is EIPP?
The number that is equivalent to an account number in SBN when searching.
What is a customer number?
What a CCC rep will offer in lieu of taking the customers payment.
What is a payment link?
The area you can go to, to see any billing history of any past payments made.
What is the Payment History?
A CCC rep can send an email detailing out any selected invoices via email to the customer upon request using this drop down.
What is Invoices/correspondence?
What is Open Bills
What is the select button?
A CCC rep can send a payment link to the customer using this drop down.
What is Pay selected bills?
The tab that will allow you to see any statements that were sent to the customer along with additional information regarding this.
What is Correspondence History?
To select a customers account when searching.
What is checking the box next to the account you want to view?
A CCC rep must document interactions that take place within the HRC portal.
What is comm logging?
The tab that will allow you to edit, activate or deactivate a user/contact.
What is the Administration tab?
To ensure you are able to search effectively on each call.
What is clearing your search parameters?