Show:
eBenefits
KB Updates
Help Desk Protocols
MyHealtheVet
Wild Card
100
Scenario: A veteran is unable to log into eBenefits with his CAC card. This is the alternate way to access the Veterans account?
What is navigate through Forgot DS Logon password/username?
100
One solution to resolve the "Account Lockout for 30 minutes" error message.
What is create a temporary password or reset password?
100
Thank you and Have a great day!, Is there anything else I can help you with? Please call us again if you have further questions.
What is an approved closing statement per MHV protocols?
100
The SOP with direction on deactivating a Premium MyhealtheVet account.
What is MHV Account Management SOP?
100
https://vaww.va.gov/myhealthevet
What is the MyHealtheVet product page address?
200
Account status necessary to view claim status.
What is a premium eBenefits account?
200
This date is the last time a KB was updated.
What is "Last Modified" date?
200
At the conclusion of the call the CR is required to provide the phone number and approved closing statement before transferring a call.
What is the appropriate Transfer protocol?
200
Account status necessary to use the Secure Message feature.
What is a premium MyHealtheVet account?
200
20 business days
What is time period allowed from the receipt of the Release of Information form to complete Mail-In Authentication per Q13104 - INFO: (MHV) Authentication?
300
eBenefits, webLGY portal for lenders, and VA Form 26-1880 Request for a Certificate of Elibility is required to apply for this benefit.
What is the VA Home Loan program?
300
KB that contains screenshots to naviagate clinicians or Veterans through secure messaging feature.
What is KB 13191 Secure Messaging Help?
300
Did not take ownership of the problem by apologizing and or placed blame on others.
What is unsucessful for Positive Image?
300
The button to refresh new record information into the MyHealtheVet website within 24 hours.
What is the "request updates" button?
300
The central resource for all Help Desk KB's.
What is What is Q13560 - INFO: (HD) Help Desk Landing Page?
400
Veteran can check Post-9/11 GI Bill status with this account type.
What is a Basic eBenefits account?
400
KB that contains the link for MHV Coordinator Listing.
What is Q13329 - INFO: (MHV) Coordinator Listing?
400
Call time was extended with unrelated conversation.
What is unsucessful for Call Control/Pacing?
400
Two boxes that are checked under MHV Profile to upgrading veterans account to "Advanced".
What is VA Patient and Veteran?
400
The internal four digit extension to transfer to Health Benefits.
What is x 5509?
500
Effective December 13th this is option for veterans to authenticate their MHV account using their premium eBenefits account.
What is online authentication?
500
Daily Double!! The website for veterans to access hardcopies of VA forms (i.e. 21-526 Application for Disability Compensation).
What is www.va.gov/vaforms
500
Daily Double! Department of Veterans Affairs is the required agency name to meet this element.
What is "Greeting"?
500
Where to find the list of approved browsers that are compatible with the MHV site.
What is myhealth.va.gov/ Help Tab/ General Help/ Browser Compatibility?
500
The KB that contains test account log in information.
What is Q13397 - INFO: Private Test Account Access?