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Orientation, Training, & Development
Performance Management System
Performance Reviews
Compensation
Employee Benefits
100
_________ refers to an ongoing change in behaviour and thinking.
What is learning?
100
Characteristics of performance management system include all of the following EXCEPT: a) allows the organization to get the right things done. b) is a continuous process c) helps increase employee's sastisfaction d) systematically identifies and focuses on eliminating poor performers.
What is d) systematically identifies and focuses on eliminating poor performers.
100
Performance appraisals should meet the following guidelines, EXCEPT: a) supervisors should be trained to use the appraisal form correctly. b) performance appraisals should be frequent and informal c) employees must be given a written copy of their job standards in advance of the appraisal. d) performance appraisals must be job related.
What is b) performance appraisals should be frequent and informal.
100
Employees whose compensation is calculated on the basis of weekly, biweekly, or monthly periods are classified as this.
What are salaried employees?
100
The following are types of incentive plans EXCEPT; a) group incentive plans b) profit sharing plans c) straight salary d) individual bonus
What is c) straight salary?
200
If you were responsible for designing a training program to meet specific needs, your first step should be to: a) create a suitable training environment b) determine the knowledge of the group c) determine the instructional objectives d) select the proper training method
What is c) determine the instructional objectives
200
All of the following are steps in an effective performance management system, EXCEPT: a) regular and frequent coaching b) recognizing and rewarding employees c) scheduling task projects d) clarifying the work to be done
What is c) scheduling task projects?
200
In most instances, who is in the best position to perform the function of appraising an employee's performance? a) co-workers b) the employee's supervisor c) someone fomr the HR department d) the employee
What is c) the employee's supervisor?
200
All forms of pay and rewards to employees both direct and indirect.
What is compensation?
200
Any indirect compensation to employees intended to improve the quality of work lives and personal lives of employees.
What are employee benefits?
300
When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, they are attempting to improve: a) motivation b) readiness c) reactions d) transfer
What is d) transfer
300
Two principle criteria for determining promotions are: a) seniority and salary b) knowledge and skills c) merit and seniority d) seniority and knowledge
What is c) merit and seniority?
300
Performance review methods can be broadly classified as _________, _________, and _________ approaches.
What are trait, behavioural, and results?
300
Organizations with formal systems are more likely to rely on ____________ to determine wage rates.
What is job evaluation?
300
Pay for time not worked is a substantial part of almost every employer's ___________.
What are benefit costs?
400
Measurement of changes in profits, customer satisfaction, and operating costs are used to evaluate: a) the extent to which the employees have transferred new skills to the job. b) the extent to which changes in behaviour on the job impacted the bottem line. c) the extent to which the employees have sucessfully learned new KSA's. d) the extent to which employees enjoyed the learning experience.
What is b) the extent to which changes in behaviour on the job impacted the bottem line?
400
Which of the following is an example of a well-written performance standard? a) Customer service representatives should be energetic and pleasant to customers. b) Resident dorm advisors should be easily accessible to students. c) Desk clerks are expected to check out approximately fifteen cutomers every half-hour. d) Police should respond to a call within a short period of time.
What is c) Desk clerks are expected to check out approximately fifteen cutomers every half-hour.
400
The major purpose of the appraisal interview is to make plans for improvement; therefore: a) the interviewer should focus mainly on the positive behaviours that have been exhibited by the employee. b) the interviewer should only bring up recent behaviour. c) the interviewer should emphasize past behaviours. d) the interviewer's attention should be on the future rather than on the past.
What is d) the interviewer's attention shoudl be on the future rather than on the past?
400
A system of job evaluation where jobs are classified according to a series of pre-determined wage grades.
What is job ranking?
400
Wellness programs are offerred to make life at work more rewarding for employees. Usually such programs include all of the following, EXCEPT: a) stress management b) subsidized cafeteria c) keep-fit/exercise facilities d) tuition fees
What is d) tuition fees?
500
The supervisory orientation checklist contains all of the following items, EXCEPT: a) training to be received (when and why) b) signing of the employment contract c) a formal greeting, including introduction to colleagues d) overview of health and safety expectations
What is b) signing of the employment contract?
500
All of the following are objectives of an appraisal program EXCEPT: a) providing a basis to communicate what work is valued. b) giving the supervisor a means to review and develop the knowledge and abilities of employees. c) providing a basis for pay decisions. d) provides a supervisor the opportunity to show his/her supervisor how well their employees are performing.
What is d) provides a supervisor the opportunity to show his/her supervisor how well their employees are performing.
500
Which of he following is NOT recommended action for continued ineffective performance? a) take disciplinary action. b) transfer the employee. c) schedule the employee for re-training. d) discharge the employee from the organization.
What is c) schedule the employee for re-training?
500
The point system permits jobs to be evaluated on the basis of elements known as ___________.
What is compensable factors?
500
A benefit program that is intended to help workers cope with a wide variety of problems that interfere with the way they perform their job.
What is an employee assistance program?