Alphabet Soup
RCOC
Residence Coordinator On Call
RA on call calls you to inform you they found illegal drugs in a student's room on East Campus
Dean on Call, DUPD
Friday at 3pm
Campus Office (East, West, Swift)
Someone puked in the hallway...
Bodily Fluids Emergency (Page 36)
A student has been transported to the hospital for a medical reason
Submit Incident Report
Call charge nurse and see if student has been admitted or discharged
When student has been discharged, followup with student and offer resources
Update On Call team (Saoncall@duke.edu)
DUPD
Duke University Police Department
It's the weekend and a toilet won't stop running and it's the only all-gendered restroom in that community
FMD Customer Service Center
Tuesday at 6pm
PA/ARC On Call
There's a bat in the common room!
Bats, Rodents and Other Insects (Page 41)
Your RAs find alcohol on East Campus
Remind RAs how to proceed:
Observe and document
Have resident dispose of all alcohol (pour out in sink and recycle containers)
Submit an incident report
SDAO
Student Disability Accommodations Office
A pipe for a water fountain burst on the third floor and there is significant flooding on three floors
HRL GMS On-Call, then your Campus Dean
Saturday at 2pm
PA/ARC on call
This isn't my typical campus but I need to key into a student room. Where can I find a master key?
Key Safes (Page 38)
Your RAs find alcohol on West Campus
Remind RAs how to proceed:
Observe situation and look for any concerns to student health/safety
Do not ask for IDs or proof of age
Only document/submit incident report if there are policy violations (unsafe behavior, vandalism, fighting, failure to comply, etc.)
CAPS
Counseling and Psychology Services
Hate speech targeted at a specific resident's race and identity was written in permanent marker inside an elevator
DUPD, DOC, and Campus Dean
Thursday at 11pm
RA On call
Student's found an opossum in their ceiling tiles and we need to move them to a different room while we figure out how to remove it
Safe Rooms and Temporary Relocations (Page 48)
During health and safety inspections, cannabis is found in a student room
Photograph and document
Call DUPD to gather and remove (DO NOT TOUCH)
Submit an incident report
BAT
Behavioral Assessment Team
Thursday at 11pm and no one is answering the RA on call phone after repeated attempts
RC on call (and then followup and find out why the RA on call phone was not answered)
Hurricane Brandin is scheduled to hit North Carolina this weekend!
Severe Weather Response (Page 43)
A student informs you there is a code that overrides the key safes that anyone can use to take out the keys
Call your campus dean
Remove all keys, carefully label, and bring to campus office
Check other key safes