Performance Management Core Concepts
The Direct Supervisor/Manager
This appraisal system compares employees against each other
Comparison system (Paired comparison and/or forced distribution)
The error when a rater compares an employee to other employees instead of against performance of the job
Contrast error
The process of attracting enough individuals on a timely basis with appropriate qualifications to apply for jobs
Recruitment
The process of choosing the individual best suited for a a particular position from a group of applicants
Selection
The first step in the performance appraisal process
Set Goals
If you had to rate an employee's diligence or professionalism, you are likely doing what type of performance appraisal?
Trait-oriented
Rating everyone in the middle of the scale ("meets expectations" or "average") with no one being really poor or excellent is what kind of error?
Central Tendency
TWO internal recruitment methods
HR database, Job posting, Job bidding, Employee referral
This form must be filled out by all American job applicants to demonstrate their legal right to work in the U.S.
Form I-9
The last step of the performance appraisal process
Interview
The responsibility of an appraisal could fall on people all around the employee for input (manager, co-workers, customers, vendor) in this type of feedback review
360-degree feedback/appraisal
A manager gives Alex a high overall performance rating because Alex is always well-dressed and friendly, even though some of Alex’s project work has missed deadlines. What type of appraisal error is this?
Halo error/ Halo effect
FIVE external recruitment sources
Colleges, Vocational Schools, Interns, Competitors, Former employees, Ex-offenders, Company website, Online job boards, job fairs, radio, Employment agencies, Professional associations
The liability an employer incurs when it fails to conduct reasonable investigations of an applicant's background and then assigns a potentially dangerous person to the position
Negligent Hiring
These criteria represent an individual's predisposition to think, feel and behave, and are thought to be biologically created, such as 'attitude'.
Traits
This appraisal scale requires that raters observe employees closely and regularly
Behavior Observation Scales
Jordan’s manager gives a higher performance rating to team members who share the same hobbies and background as the manager, even though other employees perform just as well. What type of appraisal error is this?
Similar-to-me error
This common used alternative to recruitment is used to meet short-term fluctuations in work volume and can result in fatigued employees
Overtime
The extent to which a selection test provides consistent results
Reliability
The formal approach used by the organization to ensure that people build capabilities and experience to meet their individual goals and potential
Career Development
Production jobs generally receive this type of results-based performance appraisal method/review
Work Standards Method
A manager consistently rates female employees lower than male employees on leadership potential, even when their actual performance is equal. What type of appraisal error is this?
illegal discriminatory bias
This type of job seeker is typically already employed, satisfied with their employer and content in their role. However, if the right offer came along, they may leave.
Passive Job Seeker
In this type of interview, the applicant is asked to relay actual incidents from their past, such as "Tell me about a time you had a conflict with a coworker."
Behavioral Interview