Leading for Reliability
to be influential and model the way
what is leadership
avoidable or negative
what conflict is not
Review any safety issues or near misses in the past 24 hours
Reflect step
the two phases of high reliability principles
anticipation and containment
leadership, culture, knowledge, learning systems, management systems
the 5 domains of the framework
high directive, low supportive needs
An enthusiastic beginner
active listening, having a curious mindset, mediation and facilitation, estabilishing a positive culture, promoting a solution oriented approach
strategies for conflict management
identify gaps, needs, or risks to safety
Do you have all you need to do your job?
readiness capabilities
Being curious and avoiding assumptions
Reluctance to simplify
skills, activities, and behaviors are in this domain
Leadership
delegating, low directive, low supportive needs
Self Reliant achiever
fight, flight, freeze, and fawn
typical responses to fear/conflict
survival, a form of thermal regulation, safety
why penguins huddle
Empowering the experts
Deference to expertise
personal accountability, teamwork and collaboration, healthy environment, connections and alignment...
culture domain
The leadership style that best promotes high reliability
Situational leadership
competition, collaboration, compromise, avoidance, and accomodation
60/40
the ratio of leader/team communication during a huddle
What are the pebbles in your shoes
Sensitivity to operations
Learning and engagement system
LENS
Adjusting your style to meet the developmental needs of another person.
Situational leadership
restoring trust, facilitating accountability, fostering psychological safety, creating a healthy work environment
Benefits of effective conflict management
multidisciplinary, highly structured, brief, and focus on incidents from the day before and risks to safety in the day ahead.
safety huddles
Anticipating risks, being mindful
Preoccupation with failure
culture drives...
metrics