Just Culture & Human Factors
What are the three types of human behaviors?
Fight, Flight, Freeze, and Fawn
What are the 4 types of conflict responses?
The foundation of a healthy culture
What is respect?
Includes personal accountability, honesty, transparency, productive conflict, innovation, and collaboration.
What are the qualities of a high trusting team?
Will allow you to adopt a growth mindset.
What is reframing your thinking?
A shared accountability system in which organizations respond to employees in a fair and just manner.
What is a Just Culture?
Tool used to match leadership style to development level based upon directive and supportive behavior levels.
What is the Situational Leadership Model?
It includes situational awareness, clear communication, and assigned roles
What are the keys to success (in teamwork and collaboration)?
It was found that the ability to speak up was a number one predictor for this.
What is a high performing team?
This ensures a full range of knowledge.
What is transparency and access to data?
Collection of interventions to eliminate, facilitate, and mitigate to prevent errors and minimize consequences.
What is the Hierarchy of Controls?
Change management strategy involving building awareness, desire, knowledge, ability, and then reinforcing.
What is ADKAR?
It contains 10 steps and highlights steps such as readiness and team voice.
What is the Structured (High Reliability) Safety huddle?
The two steps to take if you damage trust.
What is Acknowledge and Apologize?
Includes low team engagement and lack of sufficient end user training.
What are potential causes of low numbers of Voice cards created?
Failures in the system model come from: Environment, Institutional Culture, Team, Individual Competency, Policies, and Technology/Equipment.
What is the system design swiss cheese model?
Actively Participate, Collaborate, Connect the Why, and Continuous Learning
What are Leadership Activities (of the Leadership Domain)?
A way to ask someone to elicit more information and receive a more engaged response.
What are open ended questions?
Using coping mechanisms due to fears of being judged negatively.
What is image management?
Huddle completion and median time. Voice cards completed and created.
What are some of the items tracked on the HRO dashboard?
What are the Dont's of Just Culture?
Tool showcasing conflict resolution style based upon level of cooperativeness and assertiveness.
What is the Thomas-Kilmann Conflict Model?
Includes reviewing daily, inviting collaboration, and utilizing closed loop communication.
What are voice card key takeaways (best practices)?
The Just Culture Triad
What is Trust, Personal Accountability, and Psychological Safety?
Problem solving approach that analyzes all problems within and allows one to focus on how each component is interconnected.
What is Systems Thinking?