Human Resources
The number of minutes you are allowed to clock in before or after your scheduled start time without receiving an occurrence.
What is 2 minutes?
True or False: You are able to look at your own chart in EPIC and print your records
What is False? *You may look at your own chart in EPIC but you cannot make any changes, print, or schedule*
The place where you should go during a Severe Thunderstorm or Tornado Warning
What is the hallway across from lab and MHC, (AKA Severe Shelter Area)
This is the maximum value of a gift you can accept from patients.
What is $25
The number of 9-10 responses received on a patient experience survey less the number of 1-5 responses received on an experience survey
What is Net Promotor Score (NPS)?
An employee benefit including: counseling, legal, mediation, and financial services that is confidential and available to all employees.
What is the Employee Assistance Program?
True or False: I have proxy access for my minor children, however I am not able to schedule an appointment for them myself through EPIC and only can do this through MyChart or by calling or having another staff member schedule the appointment.
What is True?
This is the time after which all patients in the building should be walked escorted out the main entrance by an employee.
What is clinic close (Monday-Thursday 6pm, Friday 5pm)
The practice of simultaneously billing a patient for both an annual wellness exam and an office visit.
What is split billing?
Two ways you can recognize an employee at Allina (forms of employee recognition).
What is a care on the spot, shoutout during Tier 2 huddle, verbal praise, quarterly commitment to care nomination?
Two things you need in order to receive Paid Caregiver Leave.
What is a qualifying life event & contact the Employee LOA team?
This is the appropriate documentation of a patient complaint.
What is the Risconnect?
P.A.S.S and R.A.C.E stand for this.
According to the interpreter services policy, this is when it is okay to use a family member as an interpreter.
When is never?
Three reasons you would clock out during your work shift.
When is leaving the building, attending a personal appointment, any break longer than 30 minutes?
Two things you need to do if you test positive for COVID 19.
What is (leave the building) notify your leader and complete the occupational health intake form on the AKN?
True or False: If I have a signed ROI for my spouse, I can view my spouse's chart in EPIC
What is False? *A signed ROI only gives you the access to your spouse's records that other patients would have; just because we are in the position and have the capability to look at our spouse's chart does not mean we have the right to do so.
A kleenex in the door during a Code Pink Emergency signifies this.
What is a room that has been searched and found empty?
Listen, apologize, acknowledge disappointment, resolve patient concern as able, offer token of gratitude, if unable to resolve share with clinic leader
What are the steps of Service Recovery?
According to the Animals in Facilities Policy, these are two questions you are able to ask to verify if the animal is a service animal.
What are: is the animal a service animal required because of a disability? Has the animal been trained to perform work or tasks, and what are they?
A confidential line for anyone who has questions about ethical business conduct. Calls are answered 24/7, calls are not traced or recorded, and callers may choose to provide their identity or remain anonymous. This is intended as an alternative to report concerns when staff aren't comfortable sharing their concerns directly with a manager, supervisor, or other internal resource.
What is the Integrity Line? *1-800-472-9301*
The appropriate way to document inappropriate patient behavior in a chart.
What is objective and non judgmental, without your own opinion? *Documentation is needed on behaviors in order for intervention to occur.*
List 3 techniques to keep you safe during a patient escalation?
What is do not position yourself between the patient and a form of egress, quiet your voice, make yourself smaller, seek support in a colleague
These clinic roles are considered mandatory reporters.
What is an employee who is licensed by a health related board and their delegates?
The number of years in which a patient must be seen by an Allina Health System Provider in order to complete a lab or x-ray study.
What is 3 years?