Benefits
When an employee calls in and they need to sign up for coverage because they were recently dropped from theirs, what is this called?
What is a QLE?
A new hire cannot register for ADP. It is stating his account is locked. The new hire does not have a KC ADP account, and his info is correct in Oracle. What does the employee need to register?
What is a personalized registration code?
What do we call the directors who run the centers at Crème De La Crème?
What is an Executive Director?
You receive paperwork request for a CDA renewal voucher code. What tag does this get?
What is 102?
A Center Director calls in, stating she has a new hire that transferred from another center, and she cannot see her in ADP still. You see the employee is not attached to the right center. Who can fix this for the CD?
What is HRIS?
What app do HPI insurance holders use to access information about their benefits?
What is Health Wallet?
An outside source asks for an employment verification. Where do you direct them first?
What is the Work Number?
Who is the Crème HR rep?
Who is Linda Roberts?
What do you tag paperwork when a Senior HR specialist needs to process it?
What is no tag?
A District Leader is asking you for a rehire status on a past employee, but she can't seem to find that info. Where do you direct them?
What is Oracle?
Name three automatic vacation carry over States:
What is Arizona, Colorado, Illinois, Iowa, Louisiana, Massachusetts, Oklahoma, Rhode Island, Wisconsin?
An employee had forgotten to add their vacation time to last week, and payroll is now closed. The CD is asking what the next steps are. They have 17 hours of missing vacation time. What do you direct them to do?
What is a historical correction?
Who does previous Crème employees email to receive their W-2s from the previous year?
What is Payroll?
What tag does employment verifications get?
What is no tag?
True or False: the Champions family support number is the same one that KinderCare centers use.
What is false?
An employee calls in stating her coworker received a coupon to get 65% off a new Lenovo laptop through a program at work. They are wondering where they can get this coupon. What program are they referencing?
What is Perks at Work?
What is the pay code for training?
What is //////103?
True or False: Crème De La Crème employees have access to Oracle?
What is False?
You are labeling and see we received an email from the CDA council. It is an invoice for a processed voucher. Who handles these CDA invoices?
What is an HR Senior specialist?
A Director calls in very concerned about an employees ability to work and care of the children. They point out a few things that have occurred that makes them concerned. What test does the CD needs to have the employee take, and who helps coordinate it?
What is a Fitness for Duty exam and HRBP?
An employee calls in and is interested in the pet insurance, but they cannot find anywhere to apply for it on the benefit portal. Where do you direct them to?
What is Nationwide Pet Insurance?
True or False: Are these three states a direct deposit mandate state; Iowa, Virginia, Wisconsin?
What is true?
What discounts do Executive Directors receive on childcare at their centers?
What is a 100% off?
A Center Director emails in to Payroll stating her new hire is not showing in ADP yet, or any other system for that matter. The employee has not received their EEID yet either. She is not sure how to proceed. Is this a P101 matter, or a Ben 101 matter?
What is Ben 101?
What system does the unemployment team use to receive and process unemployment claims?
What is Equifax?