Intro to Hospitality
What are the main sectors of hospitality
What are Lodging, Food and Beverage, Recreation, Event Management, Travel & Tourism?
What is the definition of tourism?
The activity of traveling to and visiting places for leisure, business, or other purposes.
What is recreation?
Activities done for enjoyment, fun, or relaxation.
What does "customer satisfaction" mean?
Meeting or exceeding customer expectations.
What is one current trend in the tourism industry?
Eco-tourism, digital bookings, adventure tourism, etc.
Give one example of a lodging business
What are hotels, motels, bed and breakfasts, resorts
Name one example of a tourist attraction.
Theme parks, monuments, beaches, museums, etc.
Give one example of outdoor recreational activities.
Hiking, biking, swimming, camping, etc.
Why are good communication skills important in hospitality?
They help resolve issues and ensure customers feel valued.
What does "sustainability" mean in hospitality?
Meeting today’s needs without harming future resources.
What does the "guest experience" refer to
What is how customers feel about their overall experience and interactions?
What is the difference between a travel agent and a travel planner?
A travel agent books trips; a planner creates itineraries and provides advice.
What is the difference between commercial and public recreation?
Commercial is for profit (e.g., theme parks); public is funded by taxes (e.g., public parks).
What does “work ethic” mean?
Being reliable, responsible, and hard-working.
Name one career in the travel industry.
Pilot, travel agent, tour operator, etc.
Name two characteristics of good customer service
What are Attentiveness, empathy, active listening, patience, positive attitude
Name two modes of transportation commonly used in the tourism industry.
Airplanes, trains, buses, cruise ships, cars, etc.
Name a job someone might have in the recreation industry
Lifeguard, park ranger, tour guide, coach, etc.
Give an example of unethical behavior in customer service.
Lying to customers, discrimination, or ignoring complaints.
How has technology impacted the hospitality industry?
Online bookings, virtual tours, mobile apps, etc.
Why is the hospitality industry considered "service-based?"
What it is it focuses on providing services and not physical products
What are “the 5 Ws of travel”?
Who, What, When, Where, and Why.
How do recreation and tourism work together?
Recreation activities attract tourists to visit locations.
Why is handling customer complaints effectively important?
It builds trust, loyalty, and improves reputation.
What is a DMO, and what does it do?
Destination Marketing Organization; promotes a location to attract tourists.