Communication Basic
Written Communication
Patient Communication
Documenting
Reporting
100
In the communication model, which part(s) may be nonverbal?
What is sender, receiver, message, and feedback?
100
When organizing content, these three parts are important.
What is introduction, body, and conclusion
100
"Health Campus Cardiology department. This is Laura," is a proper way to do this task.
What is a telephone greeting?
100
Often called symptoms, these types of observations are things felt by the patient
What is subjective observation?
100
This is the color of in that should always be used in the patient record.
What is black ink?
200
Represented by the letter "D"
What is feedback?
200
This word would be used in the statement "I think _____ a great student!"
A. your
B. you're
What is B, you're?
200
This is how statements by the patient should be documented.
What is "in exact words with quotation marks?"
200
Often called signs, these types of observations are things seen by the healthcare provider
What is objective observation?
200
The proper way to correct errors made in the patient chart includes these three things.
What is 1.) cross out info with a line, 2.) write error, and 3.) initial and date.
300
An example of this technique, which is a way to elicit information from the patient, would be "Tell me about what brought you into the office today."
What are open-ended questions?
300
This is how a letter should be addressed to John Smith if he is a medical doctor.
What is "Dear Dr. John Smith,"
or
What is "Dear John Smith, MD."
300
This type of patient interaction involves the HC worker describing the procedure in lay terms, why it is being done, and what it should accomplish.
What is treatment?
300
The psycho-social history, family history, and past medical history would be included in this part of the documentation report.
What is Health Histories?
300
This is something that should never be done when reporting, even if a coworker is trying to help you.
What is "Record information performed observed by another HC worker."
400
Health care workers not using medical terminology when speaking with a patient is an example of this element of communication.
What is "The receiver must be able to understand the message?"
400
This is the part of the letter where you would state your main topic, objective, or position on a manner.
What is the introduction?
400
This type of patient interaction involves the HC worker looking for signs that can shed light on the patient's health status.
What is assessment?
400
This is the benefit of using the SOAP note format.
What is "Employees know where to look for information."
400
This personal thought should never be included in the patient's chart.
Example: The patient was all torn up about being told she had diabetes.
What is an opinion?
500
A patient tells her doctor that she would like a second opinion. He responds, "So you want us to refer you to a specialist."
What type of feedback is this?
What is paraphrasing?
500
This homophone should be used in the sentence "I have ___ much work to do!"
A. to
B. two
C. too
What is C, too?
500
This is what should occur at the end of a patient interaction.
What is Feedback and Follow-up?
500
This type of report releases the patient back to their lifestyle and gives a record of the interaction among health care providers.
What is a Discharge Report?
500
This law says that all information related to the care of a patient, including documentation, must be confidential.
What is HIPAA?