Release Terms
GA-SE
SE - Services Enabled.The feature has been through testing and meets a quality bar suitable for release to all customers. The feature can be enabled by Services in any customer environment without undue risk.
GTM
Go To Market
Remix
A way to easily rearrange, combine and delete slides to customize content. Reps can easily and quickly create custom presentations without having to leave Highspot.
GA
General Audience/ Availability
GROW
1-3 week long company orientation program run by our Enablement team
Feature Flags
Feature flags control the availability of features. Crews can use them to opt customers in or out of specific features. i.e. You might use a feature flag to hide a feature that is not yet ready for customer consumption
FY
Fiscal Year: Highspot’s fiscal year begins on February 1 and starts 11 months before the calendar year. Example - FY22: Fiscal Year 2022 (Feb 1, 2021 – Jan 31, 2022)
Scorecard
Data about content, guidance, training, coaching, and customer engagement in a single place, where you can quickly gain insight into your content's performance
SPS
Stakeholder Priority Sync
On the Product team, SPS includes the Product leadership team plus Robert and Oliver to review potential customer commitments (i.e., evaluating whether to commit to a new feature required to close a deal or retain a strategic customer)
Trek
Product Onboarding and Ongoing Learning Programs.
Clickstop
Shippable unit of customer value. Similar to a ‘version’ or ‘iteration’
DRI
Directly Responsible Individual
Content Usage Report
It shows all activity on items by company employees. You can gain insight into how users interact with content, such as their views, downloads, and pitches.
SLO
Service Level Objectives, less binding than SLAs. An agreement about a specific metric like uptime or response time (Triage, Bug Fix, etc.)
Momentum
Our annual, all-employee fiscal year kickoff (3-day event) that gives us a shared understanding of our company goals and how we will achieve them
Dogfooding
a practice of testing features internally with Highspot employees before releasing them to customers
MRI
Most Respectful Interaction
Engagement
It helps you analyze the effectiveness of pitches sent out to customers. You can gain insight into which pitches and users increase customer activity.
RCA
Root Cause Analysis: a structured approach to problem solving in order to identify appropriate solutions. This technique is commonly done after an incident
Spark
HS Spark Community is a user-driven dynamic digital online community, dedicated exclusively for HS customers/ members of the Highspot ecosystem, where members are empowered to learn/ share best practices.
Fit and Finish
UI touches that make a feature look and feel complete, intuitive, and beautifully polished.
SME
Subject Matter Expert
Play
Plays provide guidance through just-in-time content to optimize sales conversion, enabling sellers to address common objectives and tailor to specific situational deal dynamics and certain buyer types. (i.e. Seismic Play - what to know, say, show, do)
POC
Proof of Concept
Sales Enablement PRO
A community for Sales Enablement professionals. It contains reports, articles, podcasts, videos, tools, insights and data-informed metrics they need to be more effective in their jobs. The members are NOT just HS customers.