RealRespect
Which teams does RealRespect impact?
CR/CS, Retail, Sales?
This system provides medical care and wage replacement to employees who are injured or become ill as a result of their job, regardless of who was at fault.
What is Workers' Compensation
Any exit route—such as a hallway, aisle, doorway, or stairwell—that is obstructed by items and can’t be used quickly or safely during an evacuation
What is Blocked egress pathway?
We speak up when needed and take responsibility for our actions, learning from our mistakes without deflecting blame
What is Empowerment?
Name our CEO, CFO, and SVP, Operations.
What is Rati Levesque, Ajay Gopal, and Jessica Fortier?
Which RR category does the following belong to? During an in-home appointment a client’s dog bites the Sales Representative.
What is Health & Safety?
Workers’ Compensation operates under this principle, meaning fault does not need to be proven for an employee to get benefits.
What is “no-fault”?
Comprehensive documents that contain crucial information about the properties, hazards, and safe handling practices of chemicals and products.
What is SDS?
We think critically to find creative solutions working together to debate, align and commit as we conquer challenges head-on.
What is Smarts?
TRR has over X million members.
What is 40 million?
A smartphone security app designed to enhance safety while working in the field.
What is AlertMedia?
Name three different red flags to watch out for in workers’ compensation claims.
What are performance management issues and/or the employee is disgruntled, first 30 days of employment, and unwitnessed claims reported at a later date.
Storing or leaving items in a way that creates a safety hazard for employees or the workplace
What is unsafe placement of supplies?
REAL is in our name. Twice at the RealReal, we respect people's truest, realest selves, just like we make sure every item we sell is REAL.
What is Authenticity?
We’re on track to reach $XB in GMV - a first in TRR history.
What is $2B?
This company policy states that there is zero tolerance for the following
What is discriminatory acts/language, sexual harassment, and/or violent behavior?
On average, this many incidents occur per month at TRR.
What is 27?
These devices track exposure to radiation during XRF or other testing processes
What is a Dosimeter?
The ability to bounce back. We define it with the belief that well-made things can live many lives. Learning and growing is what keeps us REAL.”
What is Resilience?
Name our three strategic pillars.
What are Growth Playbook, Operational Efficiency, and Obsessing Over Service?
Which tier would this fall into? A client repeatedly asks for site credits everytime they are unhappy with a resolution.
What is tier I?
(Part 1) Name the auth centers in order from the one that sees the most incidents to the least.
(Part 2) What are the top two departments where incidents most frequently occur?
(Part 1): What are Perth, Phoenix, then Sec 35/60?
(Part 2): What are Fulfillment and Photo?
This is the process of identifying tasks, breaking them down into steps, and analyzing each step for mitigating potential hazards.
Our Truths
What is Sustainability, Real, (Modern) Luxury?
What are three ways TRR is using AI and machine learning to streamline operations?
What is Athena, Vision, Dynamic Pricing Engine, Smart Sales, XRF/X-Ray, etc?