Product Knowledge
What Markets is Voice AI Available?
What is All of Them?
A prospect says, ‘We’re already using another vendor for patient intake.’ What is the best way to respond?
What is highlighting Phreesia’s end-to-end platform and seamless integration with their existing EHR to show added value, not redundancy?
This is the most common type of organization that our team sells into, often made up of multiple hospitals, clinics, and specialty groups under one umbrella.
What is a health system?
These community-based organizations provide comprehensive primary care regardless of a patient’s ability to pay, and Phreesia supports them with UDS reporting and grant compliance
What are Federally Qualified Health Centers (FQHCs)?
Phreesia was founded in this year, marking the start of its mission to transform the patient intake process
What is 2005?
What Markets is Appointment Accelerator (AA) Available?
What is Greenway Integrity Market?
A prospect says, ‘Our staff doesn’t have time to take on a new system.’ What is a good objection handling approach?
What is explaining Phreesia’s automation saves staff time by reducing manual tasks, improving efficiency, and easing workload?
When selling to health systems, this department is usually the one most concerned with workflows, patient experience, and staff adoption of new tools. Hint: most of intake opps come from this persona
What is Patient Access?
Phreesia helps these physician-led groups — often focused on areas like cardiology, dermatology, or orthopedics — improve patient intake and streamline payments.
What are specialty groups?
These two individuals co-founded Phreesia, combining healthcare and technology expertise to launch the company.
Who are Chaim Indig and Evan Roberts?
What Phreesia product is considered most impactful to patients and clients?
What is Phreesia's Patient Intake Solution?
A prospect says, ‘Phreesia sounds great, but our patients won’t use it.’ How can you turn this around?
What is pointing to Phreesia’s proven adoption rates across all demographics and the customizable workflows that meet patients where they are (mobile, kiosk, or in-office)?
Within health systems, this decision-makers often focus on the financial impact of Phreesia - including revenue cycle efficiency, collections, and ROI
What are CFO's?
These smaller hospitals, usually located in rural areas with 25 or fewer inpatient beds, use Phreesia to maximize resources and improve financial sustainability
What are Critical Access Hospitals?
Before expanding into mobile and digital intake, Phreesia was first known for introducing this hardware to healthcare waiting rooms.
What are patient intake tablets (or kiosks)?
What is the name of the company Phreesia plans to acquire to add to its suite of payment solutions.
What is Access One?
A prospect says, ‘We’re worried about data security and HIPAA compliance.’ What’s the correct rebuttal?
What is emphasizing that Phreesia is HITRUST certified, HIPAA-compliant, and trusted by thousands of healthcare organizations to securely handle PHI?
Large health systems are often concerned about how new technology will work with their existing technology. Phreesia integrates seamlessly with this type of system, which is often a dealbreaker if not supported
What is an EHR/EMR?
These large, complex organizations may span multiple states and include dozens of hospitals. For them, Phreesia’s scalability, integrations, and ROI story are key
What are enterprise health systems?
Phreesia went public on the New York Stock Exchange in this year, trading under the ticker symbol PHR.
What is 2019?
This Phreesia solution allows providers to identify and engage patients who are most likely to benefit from specific services or programs, using real-time data at the point of care.
What is Phreesia’s Clinical Screeners & Patient Activation (PAM)?
A CFO says, ‘We can’t justify the cost of Phreesia right now.’ What’s the best objection handling strategy?”
What is demonstrating Phreesia’s ROI through faster collections, reduced bad debt, improved reimbursement, and time savings - showing it’s an investment, not just an expense?
Health systems value Phreesia because it helps solve this major challenge: balancing high patient volumes with staff shortages while still improving patient engagement and financial performance
What is workforce efficiency and patient throughput?(doing more with fewer resources)
Phreesia supports these facilities - which include surgery centers, urgent care, and the ER - by streamlining registration and reducing wait times
What are ambulatory centers and emergency departments?
This City is home to Phreesia’s corporate headquarters.”
What is Wilmington Delaware?