HSA JEOPORDY

OPENING

100

Prospective client wants to know if they are eligible to open an HSA with key. what should we advise?

 If a client is unsure whether s/he/they qualify for an HSA, refer the client to a tax advisor or the IRS.

200

Client is Having issues with the URL link to set up the HSA, what are the next steps?

Have the client email [e-mail]. When doing so, include the following information:

• name
• phone number
• best time s/he/they can be reached

Key will respond within two business days.

300

True or False: HSA's can have more than one owner.

False

400

when a client successfully submits an application to open an HSA online, they should receive an email confirming this account opening from who?

[e-mail]

500

A KeyBank employee is having problems opening an HSA, what are the next steps? 

1. Offer a follow-up.
2. Obtain a good time of day to call the employee back.
3. Email the information to OOF_HSA_Applications.
4. Advise the teammate s/he/they will receive a call within two business days.

 

AUTHORIZED USERS

100

True or False: We CAN add a minor to an HSA as an authorized debit card user. 

FALSE

200

What information do we need to add an authorized debit card user to an HSA?

• social security number (SSN)
• date of birth (DOB)
• cell phone number
• ID data points from an un-expired government ID such as ID number, state/government name, issue and expiration dates

300

How long does it take to process adding a authorized debit card user to an HSA? 

• It will take two to three business days to fulfill the request to add the new user to the account.

400

True or false: We cannot provide the HSA account balance to a signer 

TRUE

500

Can authorized debit card users have access to online banking? 

No, they cannot. The user is not a signer on the HSA. Therefore, we limit access to account funds to debit card use only 

FORMS

100

If a client is requesting a form be emailed to them where do we access the templates? 

the Retirement/Mortgage SharePoint site.

200

What is the email address the forms should be sent from in the drop down on your outlook.

[e-mail].

300

Client wishes for form to be mailed out to them, what system do you use and what should you include?

we use TRAC
include the following

• client's name
• client's address
• upload required form

400

When using TRAC from the welcome screen if we are mailing forms to clients we want to click what selection?

Print Production Requests.

500

If the client has not previously changed a beneficiary on the HSA they can do so where?

s/he/they can change the beneficiary online at Key.com.

MISC

100

Clients from Washington DC looking to open an HSA have to do what? 

Step into the branch to open the HSA. 

200

How old does a client have to be to be able to  deposit an additional catchup contribution

55+

300

The following client types can make contributions to an HSA

• the eligible individual
• the individual's employer
• any other individual on behalf of the eligible individual

400

Excess contributions are subject to the annual _____% excise tax until corrected

6%

500

You can find how much an HSA client has contributed this year where? 

In quest under the HSA information tab on the left hand side of the screen. 

More Misc

100

What systems do we use to see the status of a Trustee transfer?

RRS and KVD

200

How long do we have to wait before issuing a stop payment on a trustee transfer check?

30 days

300

what is the processing time for a Trustee Transfer?

• Processing time is 10 days.

400

how can clients reimburse themselves?

Clients can reimburse themselves using any of the following methods:

• removing funds at an ATM using their HSA debit card
• writing a check to themself from the HSA
• sending a BillPay check to themselves from the HSA via Online Banking

500

what are the dates for a prior year deposit

A deposit made between January 1 and April 15 of the current calendar year for the previous year.