Tools
We use this tool to send texts, make calls and monitor the calls of our peers.
What is RingCentral?
These are generated 5 days before a Power Host's birthday and give us another reason to engage with them.
What are Milestone Opportunities?
This feature is the "magic wand" that can fix Response Rate and Acceptance Rate troubles.
What is Book Instantly?
They are essential to document a vehicle’s interior and exterior condition and help Turo support hosts in case of disputes/claims.
What are trip photos?
These are our 3 core functions.
What are Increasing Profitability, Improving Efficiency, and Building Host's Trust
We should use this button to leave details of a call on an Account in Saleforce.
What is Log a Call?
A Power Host will receive one of these if they have a 96% or lower Commitment Rate.
What is an At-Risk Opportunity?
If a host has concerns about their vehicle(s) not showing in Search, we will often first focus on these two points that speak to their performance.
What are Earnings and Utilization?
This feature allows hosts to save time and boost earnings by remotely managing trips using existing connected car software through the Turo app.
What is Turo Go?
These are the Portfolio sizes for each Tier on the HSM team.
What are 4 - 10, 11 - 20, 21 -40, and 40+?
We can escalate issues regarding claims for our hosts in this Slack channel.
What is #ph-claims?
Flag Opportunities will close out automatically if not coached in this many days.
What is 14?
This roughly the percentage of your time that should be spent coaching and proactively reaching out to hosts.
This is the email address for Power Hosts to reach their dedicated support team.
What is powerhostsupport@turo.com?
These are all of our Power Host requirements.
What are Response rate: ≥ 95%, Acceptance rate: ≥ 90%, Commitment rate: ≥ 95%, Five-star ratings: ≥ 90%, earn at least $36,000+ during the past 365 days, and have at least 4 active vehicles during the past 365 days with at least one completed trip on each