unit 1
Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?
Patience and empathy
What is the purpose of a 10 day forecast?
to plan for staffing needs as well as inventory
What should travel agents be able to explain to their clients who will be traveling to different parts of the world?
Time Zones
What is customer satisfaction?
Which security measure can motels implement to help maintain their guests’ safety outside the facility?
parking lot lighting system
How can a travel agent make a positive impression on clients?
Maintain a professional appearance
What factors affect inventory of a hotel?
overstays, under stays, no shows, walk-ins, or facility remodeling
Mountainous regions typically have colder climates and snow for longer periods of time. Which types of hospitality or tourism businesses aremost likely to be successful in these geographic locations?
What is one way to ensure customer satisfaction?
Have consistent and good customer service.
What do many hospitality and tourism businesses require their employees to display or wear on clothing to ensure security at the workplace?
Photo identification card
Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?
They are interrelated.
Tami is coordinating for a concert of about 30,000 attendees. She is also coordinating with local hotels. Which activity is she addressing?
the demand for hotel rooms increase
Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zones often affects tourists’ physical well-being?
Traveling to destinations in different time zones typically alters their sleeping patterns.
What are some characteristics of a customer focused employees?
make eye contact, smile, respond quickly, be actively listening, use customer's name, show empathy, etc.
Which type of security system enables hotels and restaurants to video–record activities such as robbery, shoplifting, and employee theft?
Closed-Circuit television
Which type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?
Local convention and visitors bureaus
Which is an advantage to a resort community that experiences an increase in travel and tourism?
more employment opportunities
Many coastal destinations have strict building codes for beach homes and hotels due to climate changes, storms, and ocean currents that remove land and shift sand and rocks on the coastline. What is the result of these land changes at these destinations?
beach erosion
what is one level to Maslow's Hierarchy of Needs?
Self Actualization, Accepting or Belongingness, self esteem, safety and security, and psychological needs (food, shelter, medical needs, etc.)
What is a primary reason why hospitality facilities develop emergency response procedures?
To help lessen panic and reduce the risk of damage or injury during an emergency situation
Which type of tourism organization is funded by state– or local–level tax dollars?
Government agency
Which process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?
Globalization
What imaginary line is the dividing point for two calendar days?
International Date Line (IDL)
What is the critical moment when referring to hospitality and tourism.
when the customers experience makes a bigger impact on customer satisfaction than other times
What security measure do cruise ships provide guests that enable them to store their valuable items?
safe deposit box