HT 101
In March 2019, HotelTonight was acquired by what American online marketplace and hospitality service brokerage company?
Airbnb
_______ means we're featuring a special, limited-time offer for that hotel based on the guest’s location.
Geo Rates
This tool is used to send query/assistance on HT related issue types thru messenger.
Slack
What does BRG stand for?
Best Rate Guarantee
Daily Drop is good for how many minutes?
HotelTonight was founded when? (Month & Year)
December 2011
Name all four (4) payment methods
Credit Card
Paypal
Apple Pay
Google Pay
What do we call a single-use credit card where HT process and sends payment to the Hotel Partner?
VCC / Virtual Credit Card
On December 6, I booked during 2:01 am on the HT app. My reservation will appear on what date?
December 06
Daily Drop is an exclusive, personalized deal with room rates at least _______ off the already-low HotelTonight room rate.
30%
What do we call the unbooked rooms that our Hotel Partners provide us?
Inventory
What is the minimum amount, before taxes, a guest must book to take advantage of the $25 referral coupon?
$135 or more
_______ is our ticketing tool that tracks inbound/outbound calls after every interaction with the guests or hotel partners.
Zendesk
Once you complete adding a name to the reservation post booking, what will you advise the contact?
That the person who will check in first must have an ID with them as well as a credit card listed under their name.
Guests can book up to ____ room/s using the web app.
One (1)
The HT Customer Experience Model cycles in three categories, namely;
Unique, Generous, Bold
To sign up in the HT platform via website, one must provide the following information and these are;
First Name
Last Name
Email Address
Password
A customer claims she just opened the Daily Drop Deal and it expired before her supposed 15 minutes has lapsed. Where do you check to validate the claim?
HTx under Customer Activity
Name all three (3) HotelTonight third-party inventory.
Hotel Beds, EAN and Getaroom.
How many hotel categories HT has on the platform?
Seven (7)
HotelTonight was founded by the entrepreneurs Sam Shank, Jared Simon, and _________.
Chris Bailey
What is the minimum spent of the Courtesy Coupon?
None
What percent guests can save once they reach Level 4 HT perk rate?
Save an extra 15% off
How will you dispose of in HTx a booking specific query?
HTx > click Update ZD Ticket > input ZD Ticket ID > click submit
The hotel has only _____ days to request a new VCC.
180 Days