Chapter 1 The UC
Tasks performed at the bedside or in direct contact with the patient
What are Clinical Tasks
Supportive care for terminally ill patients and their families
What is hospice care?
a Hospital-based general physician who is usually an internist, family practice physician or pediatrician
What is a Hospitalist
Answering the phone promptly and professionally, speaking clearly and disctinctly are examples of this
What is telephone etiquette
Safety and security needs
What is the second level of Maslow's hierarchy of needs
The first person usually seen or encountered when entering a hospital unit
Who is a Unit Clerk
From the latin word meaning "guest" or "host"
What is a hospital
Administers drugs or gases to produce loss of consciousness or sensation in the patient; care during surgery and recovery after is included
What is an Anesthesiologist
What is a Critical (Panic) message
Many aspects of hospitalization such as wearing a hospital gown, sharing a room with others, having side rails on the bed, and being referred to as a room number or disease instead of by name serve to depersonalize a patient which affects this
What are unmet Esteem needs
An interactive computer program designed to assist physicians at the point of order entry
what is a Clinical Decision support System (CDSS)
pastoral care, communications, transportation department, public relations, volunteer services, Central supply, quality assurance, social service, home care/discharge planning, patient advocate services, outpatient are all examples of this.
What are support services
Completed advanced education (usually a masters degree), has training in the diagnosis and management of a common medical condition, including chronic illnesses
What is a nurse practitioner (NP)
when doing this repeat both your name and telephone number at the beginning and at the end
What is leaving a voice mail message
Sender, message, receive, and feedback
What are the 4 components of communication
Divisions within the hospital that specialize in services
What are hospital departments
pathology, pharmacy, occupational therapy, physical therapy, speech language pathology, diagnostic imaging, nutritional care, neurology, endoscopy are all examples of this department
Diagnostic and therapeutic services departments
examples include:
-Chiropractor
-acupuncture
-Registered Massage Therapists
-naturopathic medicine
What is complementary and alternative medicine/Paramedical Professionals
What is an alphabetized location of extension #'s
What is a telephone directory
the process of transmitting feelings, images, and ideas from one mind to another
What is communication
Tasks performed away from the bedside
What are non-clinical tasks
day procedures, ED, gynecology, ICU, OR, PACU, Ped's, L&D are all examples of this type of service
Direct care services
Electrocardiogram readings are monitored at the nurses station. Care of patients with cardiac arrhythmias and other heart problems occurs here.
What is the telemetry unit
A telecommunication device that transmits copies of written material over a telephone wire from one site to another
Fax machine
clothing, hair, jewelry, body art, cosmetics, automobile, house, perfume are all types of this nonverbal communication
what is symbolic nonverbal communication