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Structure of the Lodging Industry
Lodging Operations
Safety and Security
Maintenance/
housekeeping department
100
ROI, to meet the needs of the travelling public
What are the primary reasons of operating a hotel?
100
goals to be achieved in the future
What is short-term goals
100
monetary amount intended to compensate injured parties for actual loses or damage they have incurred
What is compensatory damages
100
activities required keeping a building and its contents in good repair
What is maintenance
200
responsible for final decision-making and the leader of the management team
What is general manager
200
planning, organizing, directing, controlling
What is management functions
200
A warning system that notifies an area within the hotel if the alarm is activated
What is internal alarm
200
a cart containing items needed to clean guest rom
What is room attendant cart
300
hyatt, hilton, and sheraton are examples
What is first tier (management company)
300
the power or right to direct activities of others
What is authority
300
warning system that notifies an external entity, i.e police
What is contact alarm
300
intensive cleaning
What is deep cleaning
400
the name of a specific hotel group
What is brand
400
owner relations, staff development, community relations, property management, brand affiliation management
What is the duties of GMs
400
the theft of company's financial asset by an employee
What is embezzlement
400
renewing or updating a prooperty
What is renovation
500
agreement between management company and hotel owners
What is management contract
500
TRUE or FALSE: GMs report directly to their management companies and hotel owners.
TRUE
500
a camera and monitor system that displays real time activities within a property
What is CCTV
500
time, company property, services
What is non-cash assets