The World of Hospitality
What occurs several times throughout a customer experience and indicates when exceptional service can be made or lost?
What is moment of truth?
When evaluating housekeepers, what is the criteria for how a job should be performed?
What is SOPs (Standard operating procedures)?
What is the most important step in personal hygiene?
What is wearing a clean uniform?
What analysis measures the impact of various considerations on a destination?
What is pestel?
Lifestyle, attitudes, and personality are all attributes of which type of market segmentation?
What is psychographic?
What is reputation management seen as in the eyes of the guest?
What is subjective?
The linen needed to make up one room in the hotel for today
What is par level?
What does the letter H represent in the acronym HACCP?
What is Hazard?
What type of motivation is required for choosing a destination for a quick weekend escape?
What is logistical?
What department sets the groundwork that makes sales happen?
What is marketing?
Fill in the blank. Profitability is ______________ upon guest satisfaction
What is dependent?
Housekeeping attendants can be helpful in identifying what type of crime involving modern-day slavey
What is human trafficking?
Who writes the Food Code?
What is FDA (Food & Drug Administration)?
What is indicated by the increase in methods of transportation to a destination, along with growing numbers of hotels, restaurants, and attractions?
What is large scale economic impact?
Which sales department position is responsible for running reports, giving property tours, and tracking leads?
What is a sale coordinator?
One of the key active listening skills consists of
What is asking open ended questions?
What department requires employees to have technical skills, such as plumbing?
What is engineering?
What agency creates and enforces safety related standards and regulations in the workplace?
What is OSHA?
What organizations main purpose is to schedule event in the area?
What is Destination Management Organization (DMO)?
What is another term for people or businesses that show interest or a need for the products and services a hotel offers?
What are prospects?
Behavior that includes prejudice, either for or against a person or group of people, is
What is bias?
To avoid future breakdowns of equipment, what type of maintenance is required?
What is preventive?
What are the benefits from installing energy and water saving equipment?
What is tax breaks, incentives, and lower bills ?
What type of attraction provides a visitor the opportunity to learn about artifacts, activities, heritage, and the history that represents the past and present?
What is cultural?
Group sales related to events such as weddings and social conventions are related to what type of travel?
What is leisure?