Acronyms
F&B
What is Food and Beverage?
This type of service includes appetizers and pre poured champagne that can be served by service staff at a reception.
What is butler service?
A beverage-service alternative where guests desiring beverages during a banquet function pay for them personally.
What is a cash bar?
Revenue - Expense =
What is profit formula?
OPL
What is On Property Laundry?
This type of service includes pre-portioning of food on plates are brought to the table for service to the guests.
What is platter service?
A generic term for bath towels, hand towels, and washcloths.
What is terry?
Total cost for an item or area / number of occupied rooms
What is cost per occupied room?
AED
What is Automatic External Defibulator?
Hotel staff should ask for these three pieces of information when helping a guest with a medical emergency.
What is the guest's name, the guest's room number, and the nature of the emergency?
The current condition of the hotel's individual guestrooms.
What is "room status"?
Total number of minutes worked by all room attendants / total number of guestrooms cleaned
What is minutes per room?
FTC
What is Federal Trade Commission?
A document detailing the property upgrades and replacements required if an existing hotel is to be accepted as one of a specific brand’s franchised properties.
What is a Property Improvement Plan (PIP)?
The type of service that allows guests to order and pay for the specific menu items they desire.
What is a la carte food service?
This fee averages between 3% and 15% of gross room revenue.
What are franchise fees?
LEED
What is Leadership in Energy and Environmental Design?
A no cost technique in guestrooms to reducing energy consumption.
What is:
Instruct housekeeping personnel to use natural light when cleaning guest rooms?
Close drapes?
Turn off lights and heating/air-conditioning systems when rooms are not occupied?
When possible, during periods of low occupancy, keep a guest room floor empty and turn off air-conditioning in these rooms?
Reduce hot water temperatures?
The charge levied when guests brings their own bottle of alcoholic beverage to a hotel for consumption at a banquet function or in the hotel’s dining room.
What is corkage fee?