Procedures
Who is responsible for creating the daily report?
The Opening Manager!
Where do you tell the students to place their parking passes?
Inside bottom left corner of their windshield.
Who qualifies to receive a free bus pass?
All full time day students
When writing a written receipt, who do you record the receipt as being from?
Whitworth University
How many warnings do you get about etiquette, missing shifts, etc...
3
How often is the HUB manager report filled out? When do you not fill it out?
Every shift, by every manager working that day, always fill it out!
How long does it typically take to process parking passes from the point of payment?
3-5 Days
How many bus passes is a student allowed to get?
If they lose the first one, they are allowed a second, however notify them that they are only allowed 2.
How often does the settlement need to be printed everyday?
Once, by the closer!
What is the first step when you receive a completed Fact Sheet?
Scan it in and send it to Mekenna and Laurie
How long must you work to receive a 10 min. break?
Every 4 hours, you are allowed a 10 minute break.
What is the longest amount of time we can issue a temporary parking pass for?
3 Days
What do you need to do before issuing a bus pass? What do you need to check?
Ask for ID, check and ensure their name is on the list of full-time day students, check the “2nd bus pass list and make sure they have not already received their allotted two bus passes.
What is the only kind of payment we are allowed to receive?
Debit
What do you do if you know you won't be able to make it to a shift?
Find coverage. Reach out through group me or text your coworkers!
What do you need to do if you leave the desk at any time during your shift (bathroom, rounds, etc...)?
Lock the computer and filing cabinet (till will always remain locked), pull the red rope behind you closed to deter people from wanting to come behind the desk.
Who is responsible for processing parking passes?
Security
What does it mean to remove a student from a pass, in what scenario would the be applicable?
To remove a student is to deactivate the bus pass. If a student loses their bus pass make sure to deactivate the pass so that anyone who finds it cannot use it.
What responsibilities does the opener have when we are selling?
Setting up the debit card machine and making sure the till has the item in it (tickets, etc...)
What do you do if you can't find coverage for a missed shift?
Let Mekenna know ASAP. If you can't find coverage, you can't just not show up!
What do you do when you receive a mail key envelope from Alan?
Place this envelope in the folder titled “Keys From Alan” in our cabinet. Make a note of the key in the daily report under the “Things to Do/Information column. Include the pickup expiration date so the key can be returned to Alan if a student fails to pick it up in time.
What is the procedure for handing out a parking pass?
Ask for ID, have student sign and date the attached slip of paper, hand the decal to student
What does it mean to unlink a pass? When would this be applicable?
This will allow the bus pass to remain active and can be reassigned. If a student no longer needs their bus pass, unlinking it will allow us to reassign the pass to another student.
What do you do if we run out of tickets/whatever we are selling?
Check the fact sheet to see if we are allowed to receive more of the item and call the number or email whoever is on the sheet to get more. If we are not receiving more, put it in the daily report.
What do you do if you don't know the answer to a question?
Tell the person that you will find out for them and get their information to reach back out.