Procedures!
Who is responsible for creating the daily report?
The opener!
Where do you tell the students to place their parking passes?
Inside bottom left corner of their windshield.
Who qualifies to receive a free bus pass?
All full time day students
When does someone need to fill out a Fact Sheet?
When there is an event that requires the dispersal of tickets, departments will need to fill one out so that the Info Desk can be responsible for selling or handing out tickets to students!
When do Till Sheets need to be filled out? When do you not fill out a Till Sheet?
When we are selling something, every manager on shift that day will fill out their own Till Sheet. If you make 0 sales during your shift you do not need to fill out a till sheet.
How often is the HUB manager report filled out? When do you not fill it out?
Every shift, by every manager working that day, always fill it out!
How long does it typically take to process parking passes from the point of payment?
3-5 days
How many bus passes is a student allowed to get?
What is the first step when you receive a completed Fact Sheet?
Scan it and send it to Liv and Laurie!
When writing a written receipt, who do you record the receipt as being from?
Whitworth University
How long must you work to receive a 10 min. break?
Every 4 hours, you are allowed a 10 minute break.
What is the longest amount of time we can issue a temporary parking pass for?
3 days
What do you need to do before issuing a bus pass?
Ask for ID, check and ensure their name is on the list of full-time day students, check the “2nd bus pass list and make sure they have not already received their allotted two bus passes.
What is the second step to do when receiving a completed Fact Sheet?
Place it in the Blue Binder at the desk in the "Current Fact Sheet" section.
How often does the settlement need to be printed everyday?
Once, by the closer!
What do you need to do if you leave the desk at any time during your shift (bathroom, rounds, etc...)?
Lock the computer and filing cabinet (till will always remain locked), pull the red rope behind you closed to deter people from wanting to come behind the desk.
Who is responsible for processing parking passes?
Facilities/Security
What does it mean to remove a student from a pass, in what scenario would the be applicable?
To remove a student is to deactivate the bus pass. If a student loses their bus pass make sure to deactivate the pass so that anyone who finds it cannot use it.
What is the final step to complete when receiving a completed Fact Sheet
Briefly describe the Fact Sheet in the daily report so the other managers can be aware of it.
What is the only kind of payment we are allowed to receive?
Debit
what do you do when you receive a mail key envelope from Alan?
Place this envelope in the folder titled “Keys From Alan” in our cabinet. Make a note of the key in the daily report under the “Things to Do/Information column. Include the pickup expiration date so the key can be returned to Alan if a student fails to pick it up in time.
What is the procedure for handing out a parking pass?
Ask for ID, have student sign and date the attached slip of paper, hand the decal to student
What does it mean to unlink a pass? When would this be applicable?
This will allow the bus pass to remain active and can be reassigned. If a student no longer needs their bus pass, unlinking it will allow us to reassign the pass to another student.
What do you do if you run out of tickets that you are selling?
Refer to the fact sheet and verify if you are allowed to receive more tickets (if you are, reach out to the number provided). If you are not, let the team know that we are out of tickets!
What responsibilities does the opener have when we are selling?
Reviewing and signing off on the closers Till Sheet, and taking the stack of sheets upstairs to the financial directors box, and setting up the debit card machine for the day.