HSTS INTRO
What are the three goals of HSTS?
What is understand you role as a fulltime supervisor.
What is communicate and execute the plan.
Achieve performance excellence.
What are the five steps to following the proper format of every pcm?
Attention Getter/Fun Fact
Introduction
Body
Conclusion
safety tip
Extendo Positioning - Face your work at ___ degree angle.
45 Degree
Use ________.
Hand to surface
The two P's of the time management are ___ and ____.
planning, prioritizing
What are the five expectations that you will take away from HSTS and apply to your frontline supervisors (5)?
Teach
Train
Develop
Mentor
Lead
Which of the following communication skills are the most effective?
Active listening
nonverbal communication
clarity and concise
friendliness
confidence
empathy
open-mindedness
picking the right medium
While removing a package from the wall, visually __________________.
Select the next package to unload.
What are the 10 load quality elements?
Cornerstone Package
Lock in each self on the right
Maintain at least 3 level selves
Loaded back to front at mid power zone
Natural T's no columns
load to the ceiling
Smalls containerized
irregulars and smalls placement
retainer in retainer ready position
do not load damages, overgoods, and rewraps
The key to time management is _______.
self-management
What are the qualities of effective teams? (3)
common purpose
trust each other
shared responsibility
What are the three benefits of flat line hiring?
1) You will have people in place before _____.
2) It gives HR a _________ that it can adhere to.
3) It establishes ______, and therefore, a ______.
1) Peak Starts
2) Consistent hiring Schedule
3) Training needs , training team
Keep eyes on the package wall, watch for ________.
Falling Packages
What are the 5 options to load a package
Cornerstone
Primary shelf
secondary or new shelf
fill empty space or level shelfs
large light for top
in order of importance
Effective Teams have a supportive ________.
Climate
To determine the planned direct worked on the hub planning worksheet you should divide the _____ by the _______.
process rate by the planned direct PPH
Unload ______,________ on each side of the conveyer.
top down middle out
The small sort is known as a ___ within a _____.
Hub
How much time should full-time supervisors spend training their team-leaders each hour?
30-45 minutes
What are the three types of teams?
Divergent
Cohesive
Fragmented
The objective of the hub planning worksheet is to ________________________________.
plan staffing needs nine to twelve months ahead.
Place package on the conveyer label _____ direction of the package flow.
Up or Facing
Which of the following are benefits of an effective small sort?
improved service
gain in production
improved process rate
improved retention
improved safety
improved moral
All of the above.
What are the three items to check on during each hourly walk through of your area?
a) make sure your _________ is completed.
b) make sure frontline supervisors update the ______,________,and ______ each hour.
c) make sure frontline supervisors work with planned employees at least __ minutes each hour.
a) Daily Action Summary
b) hub action summary, typical day record, and hubx
c) 20 minutes