Product
What is the cheapest Iphone we offer? Price?
Iphone SE $16.67
What 2 ways can a customer buy a phone?
Pay in Full or 24 month installment plan
When the customer opts for the 24 month payment plan, what does the initial payment cover? (4)
first month of service, first payment of phone, $10 activation fee & taxes for device
If you sell a mobile (1 line) that is on your leads list and install less than 15 psus, how much do you make for that mobile sale?
$100 (if it was not on your leads list you would make $0)
Price 200 meg internet with BYOD Gig plan
$65 for internet and $14
$79
What is the most expensive IPHONE we offer? Price?
Iphone 12 PRO MAX- $45.84 per month
How much are Apple Watch Plans per month?
$10- No activation charge, first 3 months free.
*does not count a mobile line for compensation purposes
*must have an active Iphone with Spectrum Mobile to activate
What is the most efficient way to enter an order?
Mobile Buyflow
Have reference number to begin
How many days after shipping does it take for a phone/sim card to go into billing?
7 days if not activated sooner
200 meg with wifi, essentials, and by the gig with $5 phone
$58 + $28 + $19 =$105
What are the Data Allowances for each of our 3 plans? (What do they throttle at?)
BTG-5GB, Unlimited-20GB, & Unlimited Plus-30GB
Currently, what are our 2 $5 per month phones?
Motorola Moto E and Samsung Galaxy AO2s
What is mobile support's phone number?
844-939-0491
Our customers enjoy Spectrum mobile because we have the nations largest LTE network with hot spots that automatic connect, our plans are simple with no added taxes and fees.
Ultra with WIB and unlimited plan BYOD?
$115 +20 +$45 = $180
What are 3 ways that customers can transfer their phone data to a new phone?
Icloud, Google Cloud, Samsung Smart Switch
How much is an Apple Ipad per month?
$19.13
What 3 personal things will you prepare customer to give to put in order?
SS#, DOB, Credit Card #
Where can you find the status of your mobile orders?
Zendesk, COIN, Callidus
200 meg wifi, one line in fiber overlap area, cheap iphone by the gig plan.
$58 + $0 +$16.67 + $14 = $88.67
What are the Spectrum Mobile Device Brands that we offer?
Apple, Google, Motorolla, LG & Samsung
What is monthly price of iphone 12 pro max with unlimited plus plan?
$100.84
What should you tell every customer to be on the lookout for after the order has been processed?
Fraud Verification via Email or text
What is current SOP for mobile and how many mobile count as you being classified as participated?
1 mobile per month for SOP
2 mobile per month for participation
The quad with WIB. 200 meg wifi, land line, essentials, WIB, $5 phone by the gig.
$58 +$20+$20+$20+$5+$14 = $137