Easy as pie
When closing the branch what must be locked away before closing the vault and what can stay out?
What is any branch sensitive information (cash, negotiables, keys, combos, customer information)
What is office supplies/public information
What is the total drawer limits? What is the top and bottom drawer limit? Large Limit?
14,000
4,000 top
10,000 bottom
8,000 in large
What is an example of a customer complaint?
What is *Give example
When doing a wire of 2 Million or more who needs to be contacted?
Who is Tasha O'brien- COR Market Manager
When a business partner request an Official Check what form must be received and reviewed?
What is the BR- 910
When preforming a currency exchange transfer between employees what steps must be taken?
Process Ticket and give to receiver of money
Strap and Count Cash
Receiver Verifies Cash
Process 2nd half of ticket and give to seller
Where is the Robbery Kit located?
On the Back counter next to the BIC machine
If alarm monitoring calls and everything is all clear, then what do you say?
Code-##
What is the Wire Initiation threshold?
What is the federal requirement for a Monetary Instrument Log?
The Bank Secrecy Act requires all banks to report purchases of monetary instruments between $3,000 and $10,000 using cash
When leaving the work station what must you do?
What is lock PC and drawers, check for any customer information laying out
When completing a Supervisor Override what steps must be taken?
What is
View customers account, view CTA and verify balance, review ID, Enter in override, initial the back of transaction
What is the ambush code?
2222
What are cutoff times for Foreign Wires?
Monday - Friday, 8:30 am - 3 pm for outgoing consumer or business wire transfer in foreign funds. Customer must be present for the entire transaction.
What is the federal requirement for a Currency Transaction Report?
Report all cash transactions greater than $10,000
What is the Cash Counter in MTELL and when should you use it?
Any and All cash entering or leaving your drawer during a transaction
What is a Subject to Count and where does it get logged?
A deposit or bag dropped for processing where the customer does not wait for verification
The Night Drop Book
What system is used to file a customer complaint?
What is Resolve
What is the call back threshold for Wires?
Payment Services will call the branch back and request to speak to an authorized branch representative for wire transfers $300,000 and greater
What is M&T's threshold for MIL & CTR?
Data collection on currency transactions $3,000 and greater will be entered for both CTR and MIL transactions processed in mTell when prompted by the system. CTRs and MILs will be treated the same in mTell at the same $3,000 threshold.
When do you get our of your car as the 2nd opener?
once the all clear sign is up you may turn of the vehicle and head inside
What are the procedures for opening Night deposit?
Fill out top section of log
Dual Control
Count bags as they are taken out
Fill out log with bag# (Zipper) and name
Dual Control Count each individual deposit
Log discrepancies if any
Process deposit as 24 hour deposit
Teller stamp your deposits
Log and secure any retained bags
retain needed receipts
What is the shipment in process?
ID Loomis currier
Examine Bag
Dual control verify cash and coin to the order sheet
Sign for Loomis shipment
Place bag in Vault
Process Shipment figures in to MTELL
What is the shipment out process?
Dual control
Verify Amount and compare to order sheet
Process ticket and override same day as shipment out
Complete shipment bag with all info (sticker, amount, signature)
Log in Loomis Book
What are the steps and procedures of a Sporadic Audit?
First check locker, Clear Cash Balance, Top draw hand count, Machine count strapped bills -1's fanned, Print Strike Sheet(2 copies), close batch, review EJ for balance completion and batch closed, review cash transfer report
Both parties sign 2 copies of strike sheet