SOP Review
T OR F: We are allowed to provide patient to prescriber or insurance company without verifying HIPAA.
What is false?
Patient wants to know where the Pharmacy Care Center is located.
What is in Florida?
This artist said, "If I can't have you let love set you free to fly your pretty wings around."
Who is Maxwell?
This game is played with 15 balls. 1-8 solid. 9-15 striped.
What is 8-ball?
This drink is the second most popular drink worldwide.
What is tea?
Caller wants to know when their medication can be filled next.
What is informing the caller that you would have to run the claim through their insurance to verify?
What is the NDC number?
The father of Halle Bailey's child Halo.
Who is DDG?
This game is played with a 7-column wide and 6 row high grid.
What is Connect-4?
4^2 * (2^2+70)
What is 1184?
You get a caller who keeps receiving notifications for a person they do not know.
What is removing the phone number on the account and putting (555)555-5555?
Apologize to the caller for the inconvenience and explain to them that the local store phone lines is down.
What is the retail phone lines down whisper tone?
What artist had beef with Megan Thee Stallion, Latto, Mariah Carey, & Jay-Z.
Who is Nicki Minaj?
The objective of this game is to remain financially stable while forcing everyone else into poverty.
What is Monopoly?
No number before this specific number contains the letter A.
This SOP is used for almost all of the calls taken.
What is SOP 1.2 for HIPAA verification?
Due to this payment plan rejection you had to tell the caller that they have 2 insurances where one is primary and the other is secondary and the pharmacy is trying to properly assign them.
What is Coordination of Benefits?
Finish the lyric: Do we build it up, build it up Just to let it wash away?
What is "Tell me did I lace you up, lace you up
Just to watch you run away?"
This game can be played with 2-10 people and the objective is to collect the most "books" (four cards of the same face value) as possible.
What is go fish?
This planet in the galaxy has the most diamonds.
What is Mercury?
Caller wants to know if this is the Walgreens near Johnson Hospital & the McDonalds.
What is transferring to the front of the store?
What is checking inventory for nebulizers by typing *vios*?
This singer was named the Greatest Female R&B Artist of all time.
Who is Aretha Franklin?
The objective of this game is to outmaneuver your opponent's pieces and ultimately capture their king.
What is Chess?
What is your ears & nose?