New Appointment Times
Amazing Race
Great Grocery Giveaway
Behaviors and anything goes!
100

How long do we have for a car renewal appointment?


15 minutes

100

Who is currently winning the Amazing Revenue Race LARGE office category?

COQUITLAM

100

How much money can you win in the great grocery giveaway?

$5,000!

100

What do the 2 A's stand for in DOUBLE ACE

Adaptable accountable 

200

How long do we have to complete an OPV?

45 min

200

Give an example on how you can ask for a travel date for life event collection

"Do you have any upcoming travel plans? We can send you a reminder email to purchase travel insurance before your vacation if you provide us with your departure date."

“I notice you’re in for an IDP/passport photo. Are you travelling soon? If you let us know your departure date, we can send you a reminder to make sure you’ve got travel insurance before you leave.”

200

How can a client enter the contest through a BCAA agent? (3 ways, name 2)

  • Email opt-in (1 entry)
  • Home Insurance policy expiry date from a different provider (1 entry)
  • Future travel dates (1 entry per travel period)
200

What Behaviour (DOUBLE ACE) does revin to 7 align with?

Be Efficient: working productively and proactively, identifying and completing tasks to address customer needs.   

Taking the next call, lower ACW, pivoting

300

How does making these appointment time adjustments align with our behaviors?

Be EFFICIENT, Be ADAPTABLE, Be COMPETENT, Be CURIOUS 

300

Give 2 examples of how you can ask for email opt in consent

“Would you like me to sign you up to receive digital marketing communications from BCAA?”

“What is the best email address for BCAA to send Member exclusive rewards, deals and news?”

“Would you like to receive the occasional marketing offer from BCAA relevant to you, such as home insurance promotional offers?”

300

Why are we as BCAA running this contest? How does it align with BCAA's Q24 goal?

Collecting ‘life events’ from customers – like expiry dates or future trip dates – helps us send Marketing campaigns to customers that are timely and relevant. 

BUILD REVENUE - NEW BUSINESS! 

 

300

The member comes in and they booked a 15 min car appt, you find out they also want CAA quote. How would you educate the member on how to use our bookings link?

Show them the descriptions of each appt booking option and to click READ MORE 

400

What three products appt times did NOT change?

Travel, RV, Home renewal

400
Legally, who should we NOT ask for email opt in consent for?

Following our Legal Team’s advice and recommendation we should not collect Opt-In for minors. Email addresses can be collected for minors for transactional purposes only.

400

When does this contest end?

September 8th 2024

400
Name three sports in the Olympics that Canada got a gold medal for!

Swimming, Hammer throw, Pole Vault, Track, Break dancing, canoe sprint

500

What can we do, when booking appts for customers, to ensure they are booking the correct times? What behaviour does this align with?

Ask the right questions, ensure they are bringing all required documents, people and information, educate them on the appt length and what they will have the time for.

BE CURIOUS

500

What 3 things define a LIFE EVENT as part of the Amazing Race Rules?

1. Home Expiry date or Future Travel date has been added to Salesforce as a Life Event

2. Cannot have an existing Policy or Active Quote for that Product

3.Date must be entered with Month, Day, Year

 

500

How can people enter themselves into the "Great Grocery Giveaway" (2 ways they can SELF enter). Which CX Vision/Principle does this align with?

1. sending an email with the subject line “2024 Grocery Giveaway” and body copy containing their name, email address and mailing address to contests@bcaa.com

2. Sending an index card with their name, email address and mailing address printed on one side of the card to BCAA 4567 Canada Way, Burnaby, BC V5G 4T1

EASE, EMPOWER

500

What are eunjin's kittens' names? 

 Jellybean and Fifty Two