Contact Reason / Order Issue
Shipping/Returns
Brands at SSENSE
Everything Else Category
100

Error Code 6000

I got an error message/code at checkout

100

A new priority shipping option is available for this country

U.S.A

100

Founded in 1856, this brand's legacy as a pillar of British style grew from the designer's most iconic innovation: the gabardine trench coat. Known for their hallmark Nova Check.

Burberry

100

A trending tumbler in our everything else category is from what brand?

Stanley

200

I received a charge of $0.20

Providing Information (SAC, AC, etc)

200

Customers no longer need to write this on international returns.

"Return of Canadian Merchandise"

200

This brand is one of our most popular hype launches. 

Fear of God Essentials

200

This brand is known for its staple puffer phone case.

Urban Sophistication

300

I received my order and was charged an $80 fee

I had to pay custom fees

300
What product category is ineligible for returns (Final Sale)

Dangerous Goods

300

This British style icon launched her namesake womenswear label in 2008 with a debut collection of effortlessly chic dresses and separates. She is also known for her role in a famous pop group from the 90's.

Victoria Beckham
300

 Founded in 2006 by rap mogul Dr. Dre and record executive Jimmy Iovine, the label became a favorite among celebrities, athletes, and music lovers alike for its streamlined earbuds and headphones—all finished in luxe contemporary colorways and marked with the signature “b” logo

Beats by Dre

400

SS2024

Apply a coupon

400

What courier will replace Purolator for Canadian priority shipments and other deliveries

FedEx

400

This French brand is known for their mini "Chiquito" bag

Jacquemus

400

This Self Care brand's iconic brown glass containers recall the vials once found in traditional apothecaries and unify the label’s aesthetic across its wide-ranging line.

Aesop

500

Returning items from multiple orders

Combine multiple RA

500

SSENSE will be phasing out the usage of which courier for our shipments?

Purolator

500

Founded in 1987 by Paris Based designer Jean Touitou. Short for Atelier de Production et de Création

A.P.C

500

This publishing house pioneered the industry of luxury books dedicated to culture and lifestyle. Recognized for their exclusive travel series coffee table books

Assouline