Newsletter Trivia
Main office of Parrish Devaughn
What is Oklahoma City
This needs to be done at the end of your shift
What is Update the Whiteboard
The system does leadership use when they need to fill out the board
What is Sigma
We can now do this when getting an incoming call for a mass tort claim
“Hit me baby one more _____.”
Time
How do we help Lerner and Rowe
What is Overflow Calls
What is FLIP-FLOPS
The reason dirty dishes should not be left sitting around
What is BUGS
Sigma now allows us to see this
What is QA scores
“Don’t go chasing _____.”
Waterfalls
The year PDV was founded
What is 2013
Information that is gathered once receiving a L&R OR PDV transfer
What is Name and Phone Number
True or False: Teams messages can potentially be retrieved and reviewed when necessary
At the end of your shift, we should be doing this (not the whiteboard, Luis mentioned this in the 9/9 huddle)
What is Shut down your laptop before you leave for the day
Which band released “All the Small Things”?
Blink-182
Attorneys with PDV
What is Murry and Pepper
One very important thing to mention when answering an incoming call
What is "Recorded Line"
This handbook was recently shared with the team
What is Atticor Group Handbook 2026
If you dont know the answer to something, dont be afraid to do what?
What is Place the PC on hold to investigate
Who sang “Stacy’s Mom”?
Fountains of Wayne
Lerner and Rowe Receptionists
What is Tiffany and Penny
Words we shouldn't say on Teams
What is Bad Words
Two upcoming spirit days
What is Tye Dye and Pirate Day
Reminder: Please confirm this when sepaking to a PC
What is Correct spelling of name and phone number
Which 1999 song begins with the lyrics “Today is gonna be the day…”?
“Wonderwall” — Oasis