The skill or ability to work effectively with others.
What is Human Relations
100
A vision of your future self.
What is ideal self?
100
Information given to a person on how well they are doing.
What is feedback?
100
Overall attitude of a group based on attitudes and feelings of satisfaction.
What is morale?
100
The way you conceive or see yourself.
What is self-concept?
200
The process of sending and receiving information.
What is communication?
200
Hello and How are you are examples of.
What is cliche conversation.
200
Emphasis is placed on being likable, making sure you are well received.
What is personality ethic?
200
Money is an _________ reward.
What is extrinsic?
200
Someone says something that they didn't mean to say. However, others would disagree and say it was really an unconscious thought. This is called a....
What is freudian slip?
300
This made it illegal for employers to use scare tactics in order to prevent employees from joining unions.
What is The Wagner Act?
300
Tom is confident he can solve any computer problem at work that develops. Tom has high what?
What is self-efficacy?
300
Define the two types of management style.
What is Theory X (believes workers do not like work) and Theory Y (believes workers are self-motivated and enjoy work)
300
The 3 needs according to McClelland's manifest needs theory
What is power, affliation, achievement?
300
A shovel designed to reduce the load on workers and increase productivity.
What is optimal shovel?
400
A system based on scientific and engineering principles that can be applied to the workplace.
What is scientific management?
400
I got an A because I studied hard and I am smart.
What is internal locus of control?
400
Mary really values honesty. Recently, Mary's husband lost his job and money has become tight. Mary has been taking home office supplies from work (even though this is against the rules). Mary begins to feel internal uneasiness called...
What is cognitive dissonance?
400
Shaping would fall into what theory of motivation
What is reinforcement theory or behavior modification?
400
The 2 to 1 rule applies to
What is giving feedback?
500
This study found that workers are more productive when someone is paying attention to them.
What is the Hawthorne Experiment?
500
4 panes of the Johari window
What is open, hidden, blind, and unknown?
500
A person who sees the practicality and usefulness of an action.
What is pragmatist?
500
5 levels of Maslow's Hierarchy of Needs
What is physiological, safety and security, love and belonginess, esteem, and self-actualization?
500
The two sets of behaviors considered the most important for employees to have.
What is communication skills and human relations abilities?