Teamwork and Leadership
Forming, storming, norming, performing, adjourning.
What are the 5 stages of team development?
Ways of communicating without speaking, such as gestures, body language, and facial expressions.
What is nonverbal communication?
An evaluation of people, ideas, issues, situations, or objects.
What is an attitude?
The skill or ability to work effectively through and with other people.
What is human relations?
Feeling of confidence and worth as a person.
What is self-esteem?
A way to build trust in creating a team.
What is team building?
The flow of messages that follow the organizational chart, both upward and downward.
What is vertical communication?
Consists of healthy self-esteem, optimism, extraversion, and personal control.
What is a positive attitude?
One theory sees workers as lacking ambition, the other theory sees workers as happy to work.
What is Theory X and Theory Y?
A positive regard that two people have for each other.
What is mutual respect?
Type of leader that invites subordinates to share power and help make decisions.
What is a participative leader?
Communication that is direct, detailed, and explicit.
What is low-context culture?
The worth or importance you attach to different factors in your life, that are strong enough to drive behavior and important choices we make in our lives.
What are values?
An organization that was founded in 1869 to denounce bad working conditions and unfair treatment.
What is the Knights of Labor? What are unions?
Belief that our basic abilities can be developed and improved through dedication and hard work.
What is growth mindset?
A system of shared values and beliefs in an organization.
What is organizational culture?
Communication that has social context with the need to be aware of cultural norms and values.
What is high-context culture?
This commonly happens when one set of values clashes with another.
What is a values conflict?
A study that showed workers performed better because someone was paying attention and that relationships formed naturally to create an informal organization.
What is the Hawthorne Experiment?
The way you conceive of yourself.
What is self-concept?
The ability of one person to influence another.
Listening with greater concentration, less tolerance for distractions, and more feedback to the speaker.
What is active listening?
End point ideal values that remain a high priority throughout your life.
What are terminal values?
Max Weber, Frederick Taylor, Frank and Lillian Gilbreth, Mary Parker Follet, Abraham Maslow, and Elton Mayo.
Who are founders of human relations?
The confidence in our ability to deal with problems when they happen.
What is self-efficacy?